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  1. CrashPlan Help Center
  2. Help and FAQs
  3. Account, billing, and subscriptions

Account, billing, and subscriptions

  • Resetting or changing your two-factor authentication
  • Updating your subscription payment method
  • Why is my subscription payment being declined?
  • Viewing and downloading subscription invoices
  • Resubscribing to CrashPlan after cancellation
  • Problems receiving CrashPlan emails
  • Can billing or subscription emails be sent to additional recipients?
  • Can the CrashPlan app skip files already on my device when restoring?
  • How to manage a healthy CrashPlan environment
  • Why is CrashPlan sending backup status emails after cancellation?
  • What is CrashPlan?
  • How do I change my billing notification user, zip code, or address?
  • Can the CrashPlan app be run on a 'headless' or NAS device?
  • Can I get a refund for my CrashPlan subscription?
  • Why did my subscription cost change?
  • Can CrashPlan ship me my data on a hard drive?
  • Submitting tax exemption information for your subscription
  • Changing your subscription from monthly to yearly
  • Changing an account email address
  • Unable to sign up for CrashPlan free trial
  • How device-based licensing works
  • Does the CrashPlan free trial automatically convert to a paid subscription?
  • User subscriptions for CrashPlan
  • Cold storage subscription usage
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https://support.crashplan.com/hc/en-us/categories/8553387472013-CrashPlan-Cloud-for-Enterprise
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CrashPlan for Enterprise
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https://support.crashplan.com/hc/en-us/categories/8553460664845-CrashPlan-for-Small-Business
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CrashPlan for Small Business
get support, problem signing in, how to restore files