Problem
Emails about your CrashPlan account(s), such as backup status reports, billing emails, or emails about support tickets are not getting received in your email Inbox.
Environment
Emails are enabled in the system you want to receive them for.
A valid email address is configured in the system to received messages.
Resolution
- Check your spam or junk folder to ensure emails are not being filtered in your Inbox.
-
Add the email addresses used to send CrashPlan emails to your contact list or allowed senders list. You may receive emails from multiple addresses based on the type of message:
- noreply@crashplan.com: Product emails from the CrashPlan console, such as backup status reports, admin alerts, and resetting password or two-factor authentication.
- support@crashplan.com: Emails about your support tickets and announcements from the CrashPlan Help Center.
- help@paddle.com: Billing emails from the Payment Center, such as receipts and confirmation of subscription updates.
- Review your email provider configuration to ensure emails are not being blocked on the receiving end.
- If the issue persists, contact our technical Support team.