Objective
This article explains how to change the email address associated with a CrashPlan user account. This email address serves as the user's primary username for logging into the CrashPlan app and console, as well as the destination for backup alerts.
Prerequisites
- Access to the CrashPlan console
- This process is intended only for locally authenticated users. If your organization uses Single Sign-On (SSO) or an automated provisioning provider, contact your administrator to update your email address.
- The new email address must not already be registered to an existing user account.
Changing the billing administrator’s email address
Changing the billing administrator's login email address does not automatically change where invoices and other billing notifications are sent. To update your billing contact email, contact CrashPlan technical support.
Procedure
Depending on your role, you can use these steps to change your own email address or the email address of another user.
- Sign in to the CrashPlan console.
- Navigate to Administration > Environment > Users.
- From the list of active users, click the name of the user you want to update.
- In the upper-right corner of the user detail view, select the Action menu
and click Edit.
- In the Email Address field, enter the new email address.
- Click Update User.
If Update User is grayed out or unavailable, click outside of the Email Address field, then try again.