Submitting tax exemption information for your subscription

Updated

Objective

This article walks you through the steps required to submit information for tax-exempt organizations, including Value-Added Tax (VAT), for your CrashPlan subscription.

Prerequisites

  • The correct tax exemption process depends on the country of residence for your organization.
  • Purchase Method: This procedure only applies to subscriptions purchased online through Paddle.
    • If you purchase your subscription through the CrashPlan sales team, please contact your account representative.
    • If you purchase through a Managed Service Provider (MSP) or reseller, please contact your provider.

CrashPlan Support cannot process tax exemptions or provide tax forms
As our payment processor and merchant of record, Paddle entirely handles tax exemption requests. All exemption documentation and related questions must be submitted directly to Paddle.

Procedure

Depending on your organization's location, follow the appropriate instructions below:

Organizations in the US

  1. Obtain a tax exemption for your organization from your state's Department of Revenue.
    Each state requires its own tax exemption form.
  2. Fill out the tax exemption form and include the following Seller of record information:
    • Seller: Paddle.com Inc.
    • Address: 3811 Ditmars Blvd. #1071, Astoria, NY 11105
  3. Email your tax exemption form to assist@paddle.com or visit https://paddle.net/ to upload your exemption form directly to Paddle support.

Organizations in Europe (EU member states excluding Croatia and Ireland)

  • For new subscriptions: When starting a new CrashPlan trial, click Add VAT number in the top right corner of the checkout window to provide your VAT number and proceed with checkout.
    After your trial ends, you will be charged for your subscription without tax.
  • For existing subscriptions: Email your VAT number or the appropriate tax exemption form for your country to assist@paddle.com or visit https://paddle.net/ for assistance.

Organizations in Australia

  1. Obtain a GST exemption form for your organization from the Australian Taxation Office.
  2. Fill out the tax exemption form and include the following Seller of record information:
    1. Seller: Paddle.com Inc.
    2. Address: 3811 Ditmars Blvd. #1071, Astoria, NY 11105
  3. Email your tax exemption form to assist@paddle.com or visit https://paddle.net/ to upload your exemption form directly to Paddle support.

Additional resources

If you have questions about a specific location not listed above, visit https://paddle.net/ for assistance.

 

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