Viewing and downloading subscription invoices

Objective

This article walks you through the steps required to access the CrashPlan payment portal to view and download your invoices.

Prerequisites

• Purchase Method: This procedure only applies to subscriptions purchased online through Paddle.
  • If you purchased your subscription through the CrashPlan sales team, please contact your account representative.
  • If you purchased through a Managed Service Provider (MSP) or reseller, please contact your provider.
• Permissions: You must be the Primary Billing Contact or have one of the following roles in the CrashPlan console:
  • Customer Cloud Admin
  • Billing Admin
• Older invoices: The payment portal only contains invoices generated by Paddle.
  • If you need a historical invoice from 2Checkout, you must contact 2Checkout support directly.
  • If you need a historical invoice from Digital River, please note that they are no longer in business and these historical invoices are unretrievable.
    CrashPlan support does not have access to, and cannot provide, invoices generated by previous payment processors.

Procedure

1. Sign in to the payment portal using method for your role:
   • As the Primary Billing Contact:
     1. Click the Payment Portal link.
     2. Enter the your email address.
     3. Check your inbox for the email containing your login link.
   • As a CrashPlan console admin:
     1. Sign in to the CrashPlan console.
     2. Select Administration > Status > License Plan.
     3. Click Manage Account.
2. Select the Payments tab.
3. Click on a payment to view its details.
4. Click View Invoice.
   The PDF invoice will open in your browser.