Question
How do I add additional email recipients for billing or subscription-related emails such as renewals, payment failure notifications, and subscription changes?
Context
Applies to subscriptions purchased and facilitated through our merchant of record, Paddle.
Answer
Paddle does not offer the ability to add additional addresses to receive emails for a subscription. If additional individuals must regularly receive these emails, we recommend having the primary billing contact manually or automatically forward these emails to the desired recipients.
To change the primary contact for your billing and subscription-related email notifications, contact our support team.