Billing and subscriptions
Understand how CrashPlan licenses are counted, and manage payment, tax details, and cancellation for a subscription purchased online.
- What is Paddle?
- Updating your subscription payment method
- Changing your subscription from monthly to yearly
- Canceling a CrashPlan subscription
- Resubscribing to CrashPlan after cancellation
- Submitting tax exemption information for your subscription
- How device-based licensing works
- Why does my bill show extra devices?
- Cloud data retention policy after subscription cancellation
- Why is my subscription payment being declined?
- Viewing and downloading subscription invoices
- Can billing or subscription emails be sent to additional recipients?
- Why is CrashPlan sending backup status emails after cancellation?
- How do I change my billing notification user, zip code, or address?
- Can I get a refund for my CrashPlan subscription?
- Is my subscription licensed per user or per device?
- Unable to sign up for CrashPlan free trial
- Does the CrashPlan free trial automatically convert to a paid subscription?
- User subscriptions for CrashPlan
- Cold storage subscription usage