When a CrashPlan subscription ends, whether it was canceled or ended after a renewal payment could not be collected, backups stop and the account moves through stages that end with the permanent deletion of its backup data. Each stage is timed from the date the subscription ends.
To control how long CrashPlan keeps file versions and deleted files during an active subscription, change the version retention settings instead.
Before your subscription ends
Restore any files you need, including files backed up to local destinations such as external drives, before your CrashPlan subscription ends. Once the account is permanently deleted, CrashPlan technical support cannot recover it. Files can no longer be restored from the deleted account's local backup archives, even by a new account that uses the same email address.
Until the CrashPlan subscription ends, backup and restore work as usual. The steps worth taking before it ends, including restoring files, are in Cancel your CrashPlan subscription.
Stages after the subscription ends
Plan around the earliest time in each stage. The times are approximate, and an account can be deleted sooner depending on its circumstances.
| Stage | When | CrashPlan console access | Backup data | Resubscribing |
|---|---|---|---|---|
| Subscription ended | End of the term, or 30 days after a renewal payment first fails | Available; backup status emails continue | Kept; backups stop and new restores cannot be started | Resubscribe from the console |
| Account deactivated | About 45 days after the subscription ends | Ended; backup status emails stop | Kept, pending deletion | Contact CrashPlan technical support as soon as possible; reactivation is not always possible |
| Account deleted | About 60 to 90 days after the subscription ends | Ended | Permanently deleted, including organizations, users, archives, and cold storage | Not possible; a new subscription starts new backups |