The CrashPlan console is the browser-based environment you use to detect and investigate security concerns, as well as manage your CrashPlan environment. This tutorial describes the basics of the CrashPlan console.
Access the CrashPlan console
To access the CrashPlan console:
- From a supported web browser, visit the URL for your CrashPlan environment:
- United States
Your credentials only work at one of these URLs. If you don't know the URL for your CrashPlan environment, contact our Customer Champions for support.
- Enter your CrashPlan username and password.
The CrashPlan console dashboard appears.
If you see a prompt for an authentication code, and your organization has not configured two-factor authentication for local users, verify that your email address is correct.
CrashPlan console access
The content and options displayed in the CrashPlan console are determined by the user roles of the signed-in user. An administrator is allowed full access to configure all aspects of the CrashPlan environment, while end users only receive access to settings related directly to their individual devices and accounts. In addition, you must have certain product plans to see all the available menu options. Contact your Customer Success Manager (CSM) for assistance with product plans.
CrashPlan console basics
Menus and general navigation
- At the top of the screen, the toolbar allows you to view your account profile and change language settings as well as easy access to key information.
- The navigation menu at the top contains links for viewing and managing the different components of your CrashPlan environment.
- Action menus display contextual actions and options.
Columns and lists
- Sort any column by clicking the column title.
- Column widths are adjustable, and the width settings are remembered across sessions.
- To reset default column widths, double-click the heading above the columns (for example, "User Overview").
- Real-time scrolling dynamically loads data as you scroll through the data set, making it easy to manage large lists.
CrashPlan console toolbar
The Announcements menu provides a link to the see the latest updates to CrashPlan, access to our customer toolkit, and visit the CrashPlan University.
|Release Notes||Lists the new features and bug fixes released to the CrashPlan cloud.|
|Resources||Our go-to resource with everything you need to quickly move from deployment to value.|
|University||On-demand video content and instructor-led classes to learn how to make the most of CrashPlan.|
The Account menu provides options for viewing your account profile, product plan, and cloud, as well as changing the CrashPlan console language and signing out.
|Name||Your name links to the My Profile page with summary information about your recent activity and your devices. The action menu contains commands to edit your profile.|
|Product plan||Displays your current product plan.|
Displays your current cloud environment:
Specifies the locale the CrashPlan console displays. This sets the displayed language and date format. When you specify a locale from the toolbar, the chosen locale is set via a cookie within your current browser. View available locales.
|Sign out||Signs the current user out of the CrashPlan console.|
The Help icon in the upper-right launches the support.crashplan.com article that most closely pertains to the screen you're viewing. From there you can access all of our documentation.
The navigation menu provides access to settings for all components of your CrashPlan environment. Click any link in the table below to learn more about a specific component.
Available menu items are determined by your product
Your navigation menu appearance is determined by your product plan. Contact your Customer Success Manager (CSM) for assistance with product plans.
Click to return to your home dashboard.
Provides an overview of users and storage in your CrashPlan environment.
Administer your CrashPlan environment:
Setup organizations, manage users and devices, give a Support Engineer access to help troubleshoot, and set up keystores in your CrashPlan environment.
Group users in your CrashPlan environment. You can configure different organizations to use different settings.
Manage users, their devices, add new users, and manage roles.
View all devices and manage device details and settings.
Give Customer Champion permission to access your environment to assist in troubleshooting.
Store copies of users' encryption keys separately from the backup data and from other customers.
Control app download versions, deploy CrashPlan apps, make customizations, and manage updates.
Manage the CrashPlan app versions that are available for download.
Deploy CrashPlan apps for installation.
Define and apply CrashPlan app customizations for co-branding, login field labels, and in-app messaging.
Manage CrashPlan app updates
See data on the health of your CrashPlan environment and how CrashPlan is being used.
Displays high-level summary information about backup status, storage, and users.
View your registration key and current subscription status (current subscriptions, subscriptions in use).
See a record of who did what and when in your CrashPlan environment.
Run reports to address common problems and answer questions about users and devices in your CrashPlan environment.
Control user access and manage third-party applications.
Authenticate access to APIs.
Give users access to the right resources within CrashPlan.
Search appears in the upper-right when you open the Administration menu. Enter text to search for users, devices, and organizations in your CrashPlan environment. You can enter a full or partial first or last name, email address, device guid, device name, or organization name.
Matching results appear below the search text box. Click any result to view the relevant details.
Create and manage preservation policies, place users (custodians) in your CrashPlan environment on legal hold, and collect data.
Create legal matters for placing users on legal hold.
Create policies for retaining files to be used in legal holds.
Settings in the CrashPlan console
For settings in the CrashPlan console that impact user devices, there are three options for applying settings: save, push, and lock.
- Saving a setting applies it for new devices in the future. Saving settings does not affect any existing devices.
- Pushing a setting changes it on user devices, but still allows users to change the setting later.
- Locking a setting pushes it out to user devices and also prevents users from changing the setting later.
|Applies changes to future devices||Applies changes to existing devices||Allows users to change settings|
Learn more about device defaults and applying settings.
Your CrashPlan environment can hold many organizations, and each organization (called parent organizations) can contain other organizations (called child organizations). Each organization is visible in the CrashPlan console at Organizations. By default, each new organization inherits the settings of its parent organization.
From the action menu, select Edit to enable or disable inheritance for an organization.
- When you disable inheritance for an organization, that organization (and any child organizations belonging to that organization) will not receive existing or new settings from the parent organization.
- All newly-created organizations inherit all settings from their parent organizations by default.
- Inheritance can be enabled or disabled for groups of settings, such as settings for Reporting, Security, for example.
- If you re-enable inheritance for an organization, any unique settings are lost and replaced by the parent organization's settings when you click Save.
- Depending on the settings you have configured in your own CrashPlan environment, enabling or disabling inheritance can apply settings that may lead to data loss, such as disk quotas or cold storage settings.
In addition to the graphical user interface of the CrashPlan console, you can also interact with your CrashPlan environment through a command-line interface (CLI). To access the command-line interface:
- From anywhere in the CrashPlan console, enter Ctrl + Shift + X.
The command-line interface appears.
- Enter commands at the top of the command-line interface.
- Review the output below.
See the CrashPlan console command-line interface reference (CrashPlan) for additional details and a complete list of available commands.
Command-line interface for CrashPlan app devices
Use the CrashPlan console device command line to send commands to CrashPlan app devices that are currently online.
To open the CrashPlan console command-line interface for CrashPlan app devices:
- Locate the device in the CrashPlan console.
- Click the device to view its details.
- Double-click the operating system icon above the device's name.
The CrashPlan console can send any command that is available within the CrashPlan app.
The CrashPlan console is available in the following languages:
|Chinese Traditional||中文 - 台灣|
|English (United Kingdom)||English (United Kingdom)|
|English (United States)||English (United States)|
|Portuguese (Brazil)||Português (Brasil)|
|Spanish (Latin America)||Español (América Latina)|
|Spanish (Spain)||Español (España)|