Overview
CrashPlan Commands allow you to manually enter commands that can be used to generate log files, start and stop the CrashPlan service, assign a new GUID, and more.
Considerations
An administrator can prevent pausing with the Pausing Controls setting. If pausing is disallowed, the pause and resume options described below can be run but have no effect.
Steps
- Open the CrashPlan app and sign in.
- Open CrashPlan Commands using one of the following methods:
- Double-click the CrashPlan logo in the upper-left corner.
- Enter the keyboard shortcut for your operating system:
- Windows: Ctrl+Shift+C
- Mac: Option+Command+C
- Linux: Ctrl+Shift+C
- Enter commands in the text area.
- Enter commands without quotes.
- The commands are case-sensitive, so be sure to enter commands exactly as shown.
- Use commas to separate multiple commands on the same line.
Available commands
You must be signed in to the CrashPlan app to use commands that require authentication.
| Command | Description | Requires authentication? |
|---|---|---|
| backup.replace <destination GUID> | Recreates the client-side cache with data from the destination. | Yes |
| backup.scan | Performs a file verification scan or checks your file selection for deleted files. You can abbreviate this command as scan. | Yes |
| backup.set | Creates or deletes backup sets. You can abbreviate this command as set. | Yes |
| backup.validate | Validates the client cache for all or a given destination. | Yes |
| custom | Deletes any existing CrashPlan app language and skin customizations. | Yes |
| deauthorize | Signs out the current user, disables the CrashPlan service and requires you to sign in to resume. | Yes |
| disconnect |
Disconnects the device from the CrashPlan cloud. Can also disconnect another device on the account by providing a Globally Unique ID, for example: disconnect 678912345 |
Yes |
| dump | Prints the client's state and configuration to the logs for easy reading. If possible, issue this command before sending logs to support. | No |
| exit | Exits the CrashPlan app and shuts down the background CrashPlan service. | Yes |
| fullDiskAccess |
Indicates if full disk access is granted to CrashPlan on macOS devices. Due to Apple privacy restrictions, full disk access is required for CrashPlan to perform security monitoring and backup activity for all files on a device. |
Yes |
| getlogs |
Compiles the client logs into a compressed archive and displays the archives path. For example: /Library/Application Support/CrashPlan/log/cl_<GUID><hostname><date/timestamp>.zip |
No |
| guid | Displays device's current identity (Globally Unique ID). | Yes |
| guid new | Assigns a new, randomly generated device identity. | Yes |
| guid <guid number> | Reassigns the provided GUID from another device in your account to this device. | Yes |
| help | Lists available commands. | No |
| java mx <value> |
Displays or sets the Java JVM maximum heap size in MB. You can use this command to increase the amount of memory allocated to the CrashPlan service. Entering the value |
Yes |
| log <level> |
Controls logging levels. Available logging levels are:
|
Yes |
| path.analyze <path> |
Prints a path's selection and exclusion status. For example: path.analyze C:\Users\Username\Documents Yes |
Yes |
| pause.destination <destination GUID> |
Pauses backup to a specific destination GUID for 1 hour. Add a number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, to pause backup for 30 minutes: pause.destination <destination guid> 30 |
Yes |
| pause.plan <plan UID> |
Pauses backup for a specific backup set for 1 hour. Add a number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, to pause backup for 30 minutes: pause.plan <plan uid> 30 Obtain the plan UID for a backup set by searching for PlanUid in the service.log file. |
Yes |
| pause.system |
Pauses the CrashPlan service for 1 hour. Add number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, to pause backup for 30 minutes: pause.system 30 |
Yes |
| pause | ||
| proxy <command> |
Manages proxy settings and refresh PAC file. Available proxy commands are:
|
Yes |
| reauthorize | Reauthorizes with the server. | Yes |
| rz | ||
| reconnect |
Reconnects the device to the CrashPlan cloud. Can also reconnect another device on the account by providing a Globally Unique ID, for example: reconnect 678912345 |
Yes |
| removable.media.info |
Outputs a .txt file with metadata for all removable media connected to the device. This can help administrators investigate security events. If no path is specified, the file is created on the Desktop. Optionally, add a filepath to save the file to a different location. For example: removable.media.info C:\Users\Username\Documents |
Yes |
| restart | Exits the CrashPlan app and restart the CrashPlan service. | Yes |
| resume.destination <destination GUID> | Resumes backups to a specific destination GUID. | Yes |
| resume.plan <plan UID> | Resumes backups for a specific backup set. Obtain the plan UID for a backup set by searching for PlanUid in the service.log.0 file. | Yes |
| resume.system | Resumes the CrashPlan service. | Yes |
| resume | ||
| version |
Lists the version and build number of the CrashPlan app. For example: 8.0.0 - 1525200006800 - Build 281
|
Yes |