Overview
CrashPlan Commands allow you to manually enter commands that can be used to generate log files, start and stop the CrashPlan service, assign a new GUID, and more.
Considerations
An administrator can prevent pausing with the Pausing Controls setting. If pausing is disallowed, the pause and resume options described below can be run but have no effect.
Steps
- Open the CrashPlan app.
- If necessary, sign in.
See the table below for commands that require authentication. -
Open CrashPlan Commands using one of the following methods:
- Version 8.6 and later: Double-click the CrashPlan logo in the upper-left corner.
-
All versions: Enter the keyboard shortcut for your operating system:
- Windows: Ctrl+Shift+C
- Mac: Option+Command+C
- Linux: Ctrl+Shift+C
- Enter commands in the text area.
- Enter commands without quotes.
- The commands are case-sensitive, so be sure to enter commands exactly as shown.
- Use commas to separate multiple commands on the same line.
Available commands
You must be signed in to the CrashPlan app to use commands that require authentication.
| Command | Description | Requires authentication? |
|---|---|---|
| backup.replace <destination GUID> |
Recreates the client-side cache with data from the destination. |
Yes |
| backup.scan | Performs a file verification scan or checks your file selection for deleted files. You can abbreviate this command as scan. | Yes |
| backup.set | Creates or deletes backup sets. You can abbreviate this command as set. | Yes |
| backup.validate | Validates the client cache for all or a given destination. | Yes |
| connection.info |
This command is removed in version 6.9.0 and later.
The command is visible but deprecated in earlier 6.x versions because the 6.x CrashPlan app does not support computer-to-computer backups. |
No |
| custom |
Deletes any existing CrashPlan app language and skin customizations. |
Yes |
| deauthorize | Signs out the current user, disables the CrashPlan service and requires you to sign in to resume. | Yes |
| disconnect | Disconnects the device or another device on the account using the Globally Unique ID. For example: disconnect <GUID> |
Yes |
| dump | Prints the client's state and configuration to the logs for easy reading. If possible, always issue this command before sending the logs to support. | No |
| exit | Exits the CrashPlan app and turns off the background CrashPlan service. | Yes |
| fullDiskAccess |
For devices running macOS 10.14 and later, indicates if full disk access is granted to CrashPlan. Due to Apple privacy restrictions, full disk access is required for CrashPlan to perform security monitoring and backup activity for all files on a device.
Requires CrashPlan app version 8.2.0 or later. |
Yes |
| getlogs |
Compiles the client logs into a compressed archive and displays the archives path. |
No |
| guid | Displays device's current identity (Globally Unique ID). | Yes |
| guid new | Assigns a new, randomly generated device identity. | Yes |
| guid <guid number> | Reassigns the provided GUID from another device in your account to this device. | Yes |
| help | Lists available commands. | No |
| java |
Displays or sets the Java JVM maximum heap size. You can use this command to increase the amount of memory allocated to the CrashPlan service.
Beginning in CrashPlan app version 8.7.0, there is a 30-minute delay for this setting to take effect. To apply the changes immediately, issue the restart command after setting the new java value. |
Yes |
| log |
Controls logging levels. Available logging levels are:
|
Yes |
|
path.analyze |
Prints a path's selection and exclusion status. |
Yes |
|
pause.destination <destination GUID> |
Pauses backup to a specific destination GUID for 1 hour. Add a number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, pause.destination 43 30 pauses backup to the CrashPlan cloud destination for 30 minutes. |
Yes |
|
pause.plan |
Pauses backup for a specific backup set for 1 hour. Add a number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, pause.plan mybackup1 30 pauses the mybackup1 backup set for 30 minutes.
Obtain the plan UID for a backup set by searching for PlanUid in the service.log.0 file. |
Yes |
|
pause.system |
Pauses the CrashPlan service for 1 hour. Add number of minutes to pause for a different period, up to a maximum of 24 hours (1440 minutes). For example, pause.system 30 pauses for 30 minutes. You can abbreviate this command as pause. | Yes |
| proxy | Manages proxy settings and refresh PAC file. Available proxy commands are:
|
Yes |
| reauthorize | Reauthorizes with the server. You can abbreviate this command as rz. | Yes |
| reconnect | Reconnects the device or another device on the account using the Globally Unique ID. For example:reconnect <GUID> |
Yes |
| removable.media.info |
Outputs a .txt file with metadata for all removable media connected to the device. This can help administrators investigate security events.
If no path is specified, the file is created on the Desktop. Optionally, add a filepath to save the file to a different location. For example: |
Yes |
| restart | Exits the CrashPlan app and restart the CrashPlan service. | Yes |
|
resume.destination <destination GUID> |
Resumes backups to a specific destination GUID. | Yes |
|
resume.plan |
Resumes backups for a specific backup set. Obtain the plan UID for a backup set by searching for PlanUid in the service.log.0 file. | Yes |
| resume.system | Resumes the CrashPlan service. You can abbreviate this command as resume. | Yes |
| version |
Lists the version and build number of the CrashPlan app.
For example, in this response: 8.0.0 - 1525200006800 - Build 281
CrashPlan app versions before 8.0.0 also include a timestamp that is not related to the current version. You can ignore this timestamp. |
Yes |