Devices reference

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Overview

The Devices screen displays a list of all devices within your CrashPlan environment. To access the Devices screen, select Administration > Environment > Devices from the menu.

Devices

The Devices screens display information about the devices in your CrashPlan environment. From Devices, you can:

  • View a list of devices
  • Click a device name to display that device's details and settings
  • Perform actions on the selected device

Devices with multiple entries

A single device is displayed multiple times if the CrashPlan app is installed per user for multiple user accounts.

Active Devices.png

Item Description
a Active Displays all active devices.
b Deactivated Displays all deactivated devices.
c Backup Alerts Displays all devices with an alert status. 
d Action menu Contains actions that you can apply to selected items or the entire list.
e Add a new device Download the CrashPlan app installer for the platform you select.
f Run a Device Report Opens the Reporting web app and runs the device status report for the devices shown.
g Select all Selects all the devices in the list.
h Device Name

The name assigned to the device by CrashPlan. By default, Device Name uses the Hostname reported by the device's operating system, but users and administrators can change the Device Name in the CrashPlan app and CrashPlan console.

 

The sort arrow indicates sort order. Click the arrow to switch between ascending or descending.

Devices with multiple entries
A single device is displayed multiple times if the CrashPlan app is installed per user for multiple user accounts.
Click to view device's details.
i Hostname

The name of the device as reported by the device's operating system. The Hostname is a device property that is not managed by CrashPlan. If an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console.

j OS Operating system for this device.
Click to view device's details.
k Authority Connection Indicates whether or not this computer is connected to an online destination. Colors represent status:
  • Green - connected
  • Gray - not connected
Click to view device's details.
l Stored

Total amount of data backed up for this device.
Click to view device's details.

m Alerts

Device alert status:

  • OK - Device backup: recent
  • WarningBackupAlert - Device backup: warning threshold
  • CriticalBackupAlert - Device backup: critical threshold

Warning and critical thresholds can be configured in Organization Details.

If a device is backing up to multiple destinations, the overview shows the most severe color. See more details by selecting the device.
Click to view device's details.

n Last Backup Activity Amount of time since any backup activity from this device took place.
Click to view device's details.
o Restore Restore files for the selected device.
Click to view web restore.


Action menu

Command Description
Pause Backup Pauses backup for a selected device.
Resume Backup Resumes a backup that has been paused for a selected device.
Restart Backup Engine Restarts the backup engine for a selected device.
Verify File Selection Trigger the file selection verification scan to begin immediately for a selected device.
Block

Signs the user out of the selected device(s) and prevents future sign-in until the device is unblocked. 

Unblock Unblock a blocked user. This option is only available if the selected user is currently blocked.
Export All Export selected item to CSV file. If no user is selected, all users in the list are exported.


Permissions to perform actions

The following actions can be performed only by users with roles that have the system.command_restricted permission:

  • Pause Backup
  • Resume Backup
  • Restart Backup Engine
  • Scan Folders


CSV export

Export all visible list items to a CSV file by selecting Action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.

Field Description
computerId Identification number for the device.
name The name assigned to the device by CrashPlan. By default, name uses the osHostname reported by the device's operating system, but users and administrators can change the name in the CrashPlan app and/or CrashPlan console.
osHostname

The name of the device as reported by the device's operating system. The osHostname is a device property that is not managed by CrashPlan, but if an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console and CSV export.

guid Globally Unique Identifier for the device.
status Active, deauthorized, deactivated, or blocked
active TRUE: Device is active
FALSE: Device is deactivated
blocked TRUE: Device is blocked
FALSE: Device is not blocked
alertState Backup alert state of this device.
userId Identification number of the device's user.
orgId Identification number of the device's organization.
lastConnected Time when the device last connected to the CrashPlan cloud.
osName Operating system of the device.
osVersion Version of the operating system of the device.
osArch Architecture of the device.
address IP address that the CrashPlan app last reported to the CrashPlan cloud.
remoteAddress

Device's IP address.

javaVersion Version of Java that the CrashPlan app uses on this device.
timeZone Time zone the device last reported to the CrashPlan cloud.
displayVersion Version number for the device's installation of the CrashPlan app.
service Indicates which service the device is using.
targetComputerId Identification number of the device used for computer-to-computer backup.
targetComputerGuid Globally Unique Identifier for the device used for computer-to-computer backup.
targetComputerName Name of the backup destination of the device used for computer-to-computer backup.
targetComputerOsName Operating system for the device used for computer-to-computer backup.
selectedFiles Total number of files selected for backup from this device.
selectedBytes

Total number of bytes selected for backup.

todoFiles

Total number files remaining to back up.

todoBytes

Total bytes of data remaining to back up.

archiveBytes

Total bytes the archive occupies on disk.

billableBytes Amount of data that is billable.
lastActivity Time since the device sent any backup data to the specified destination.
lastCompletedBackup Time since the device last completed a backup to the specified destination.
lastConnected Time when this device last connected to a storage destination.
This field differs from the first instance of lastConnected returned in the CSV export, which indicates the time when the device last connected to the CrashPlan cloud.
using

TRUE: An archive for the device exists in the CrashPlan environment.

FALSE: No archive exists for the device in the CrashPlan environment.

targetAlertState Backup alert state for the device used for computer-to-computer backup.
percentComplete Percentage of backup that is complete.
userUid Unique identifier of the user.
computerExtRef Customer-provided reference for the device.

modelInfo

Device's hardware model information.

creationDate

Date the device was first registered.

modificationDate

Time when the device's database record was last updated.

loginDate

Time when the device last connected to the CrashPlan cloud.
upgradeAvailable

Whether a new version of the CrashPlan app is available for the device. Values are true or false.


Add a new device

After selecting Add A New Device from Devices, instructions for downloading the CrashPlan app appear. Click Yes, Continue to proceed to App Downloads.

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Device details

You can access device details by clicking a device in the Devices list, or by selecting a device in the User Detail View. The details for a device are described below.

Note: There is an action menu for the device (e) and another action menu for individual archives (s), each with a unique set of commands.

Device Details Page.png

Item Description
a Operating system Displays this device's operating system. The mouseover displays operating system version.
b Device name The name assigned to the device by CrashPlan. By default, Device Name uses the Hostname reported by the device's operating system, but users and administrators can change the Device Name in the CrashPlan app, and in the CrashPlan console via Action menu > Edit > General.
c GUID Globally Unique Identifier for this device.
d Username The username for the user that owns the displayed device.
Click to view the User Detail pane.
e Hostname

The name of the device as reported by the device's operating system. The Hostname is a device property that is not managed by CrashPlan. If an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console.

f Action menu (device) The action menu displays the actions that you can perform on this device.
g Authority Connection Indicates whether the device is connected to the CrashPlan cloud.
h IP Address The IP address the CrashPlan app last reported to the CrashPlan cloud (as reported by the device's operating system).
i Restores The number of restores initiated for files backed up from the displayed device.
Click to view the full Restore History.
j Version Version number for the device's installation of the CrashPlan app.
k Date Created Date the device was created within the system.
l

Profile Backup

(Windows only)

The most recent date that the USMT ScanState command ran successfully and created a MIG file. A green checkmark indicates the last ScanState command succeeded. A red exclamation point indicates the last ScanState command failed.

 

Only appears for devices in organizations with Windows user profile backup enabled.

m Destination Name of the backup destination. The icon next to the destination name indicates whether the destination is a cloud destination (cloud icon), a device location (computer icon) or a local folder destination (hard drive icon).
n Selected Amount of data on this device that is selected for backup
o Backup Status

Progress bar representing the amount of data backed up and the amount remaining. The amount displayed is refreshed at least once every 15 minutes.

 

Progress bar colors represent alert state:

  • Green - Recent backup has occurred
  • Yellow - warning state
  • Red - critical state

Warning and critical states are determined by reporting settings.

p Last Activity The time since this device sent any backup data to the specified destination.
q Completed

The time since this device last completed a backup to the specified destination. If there are multiple backup sets backing up to the same destination, indicates the time since the most recent backup set completed. 

r Restore Displays Restore window in which you can select the files / folders that you want to restore from this archive. View tutorial for additional information.
s Archive action menu Actions or commands you can perform on the specified backup archive.
t Used Storage Total amount of data stored in this device's backup archive at the specified destination.
u Settings Read-only display of device settings for the selected device. Go to Action menu > Edit to change settings for this device.


Device action menus

Device action menu

From the action menu for a device, you can perform the following tasks.

Command Description
Edit Displays Device Settings where you can edit settings for this device.
Upgrade

Initiate the upgrade for this device. The manual upgrade feature is intended for testing the CrashPlan app upgrade prior to upgrading all of your devices. Once a manual upgrade has been started, it cannot be canceled. Status information during the upgrade is displayed on the device.

This action is available only when a CrashPlan app upgrade is available.

Deactivate Deactivate device. This action is only available if the device is currently active. 
Activate Activate a device that is currently deactivated.
Block Signs out the user and prevents future sign-in for this device until the device is unblocked. 
Unblock Unblock a currently blocked device. Only available when the selected device is blocked.
Replace a Device Designate that this device should assume the backup archive and GUID of another device. View tutorial for additional information.
Deauthorize Deauthorize this device. 
Pause Backup Pauses backup for a selected device.
Resume Backup Resumes a backup that has been paused for a selected device.
Restart Backup Engine Restarts the backup engine for a selected device.
Verify File Selection Scan folders for file changes and deleted files.
Retrieve Logs Download logs from devices.


Archive action menu

From the archive action menu on the Device Details page, you can do the following:

Command Description
Maintain Archive Reclaims space in the backup archive by immediately applying file selection or retention policy changes (such as how many versions to keep and how long to keep deleted files). Overrides the Maintain archives… interval.
Resume Backup Resumes a backup that has been paused for a selected device.
Pause Backup Pauses backup for a selected device.


Settings

View this device's general, backup, account, and security settings. You can also view this device's backup history.

For more information about these settings or to change them, see the Organizations - Device Backup Defaults - General settings reference .

General

Learn More

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Backup

Learn More

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Reporting

Learn More

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Security

Learn More

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Network

Learn More

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History

If the device is online and the CrashPlan app is running, you can view the device's history in the console from this screen.

History is only available to users with administrator user roles.

Learn More

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Reference

Device Details Console Reference.png

Item Description
a External Reference Displays optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.
b Notes Displays optional descriptive information.


Restore History

View the Restore History by clicking the number of restores from the Device Details. These details are restricted by role: you can view only the restore history to which you have access based on your role permissions.

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Item Description
a Action menu Includes the option to Export (as CSV) the restore information.
b Operating System Displays the operating system of the device that received the restored data.
c User User whose data was restored. A red warning icon Warning_Icon.png will appear if another user initiated the restore (via restoring from the CrashPlan console, for example).
d Restore To Device that received the restored data.
e # Files Number of files that were restored.
f Size Total size of the restored files.
g Transfer Rate Speed in Mbps of the file restoration.
h Restore Date Date and time the restoration occurred.
i Duration Total time taken to restore the files.


CSV export

Export all visible list items in the Restore History table to a CSV file by selecting action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.

Field Description
user User whose backup data was restored.
deviceName Name of device that received the restored data. This is the name assigned to the device by CrashPlan. Users and administrators can change this name.
numFiles Number of files that were restored.
numBytes Total size of the files restored.
transferRateBytesPerSecond Speed in Mbps of restore job.
startDate Date the restore started.
endDate Date the restore finished.
acceptingDeviceId ID of the device that received the restored data.
acceptingDeviceName The name of device that received the restored data. This is the name assigned to the device by CrashPlan. Users and administrators can change this name.
acceptingDeviceOsHostname The name of the device that received the restored data, as reported by the device's operating system. The osHostname is a device property that is not managed by CrashPlan, but if an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CSV export and CrashPlan console.
acceptingDeviceOsName Operating system of the device that received the restored data.
acceptingDeviceOsVersion Version of the operating system of the device that received the restored data.
acceptingType Type of device.
acceptingUserFirstName First name of the user whose device accepted the restored data.
acceptingUserId ID of the user whose device accepted the restored data.
acceptingUserLastName Last name of the user whose device accepted the restored data.
acceptingUsername User name of the user whose device accepted the restored data.
completedDate The date the restore finished.
rateByesPerSecond Speed in Mbps of restore job.
requestingUserId ID of the user who requested the restore.
restoreBytes Total bytes restored.
restoreFiles Number of files restored.
restoreId ID of the restore job.
sourceOrgId ID of the organization where the restored files originated.
sourceUserId ID of the user whose files were restored.
startDate Date the restore began.
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