Overview
The Devices screen displays a list of all devices within your CrashPlan environment. To access the Devices screen, select Administration > Environment > Devices from the menu.
Devices
The Devices screens display information about the devices in your CrashPlan environment. From Devices, you can:
- View a list of devices
- Click a device name to display that device's details and settings
- Perform actions on the selected device
Devices with multiple entries
A single device is displayed multiple times if the CrashPlan app is installed per user for multiple user accounts.
| Item | Description | |
|---|---|---|
| a | Active | Displays all active devices. |
| b | Deactivated | Displays all deactivated devices. |
| c | Backup Alerts | Displays all devices with an alert status. |
| d | Action menu | Contains actions that you can apply to selected items or the entire list. |
| e | Add a new device | Download the CrashPlan app installer for the platform you select. |
| f | Run a Device Report | Opens the Reporting web app and runs the device status report for the devices shown. |
| g | Select all | Selects all the devices in the list. |
| h | Device Name |
The name assigned to the device by CrashPlan. By default, Device Name uses the Hostname reported by the device's operating system, but users and administrators can change the Device Name in the CrashPlan app and CrashPlan console.
The sort arrow indicates sort order. Click the arrow to switch between ascending or descending.
Devices with multiple entries
A single device is displayed multiple times if the CrashPlan app is installed per user for multiple user accounts. |
| i | Hostname |
The name of the device as reported by the device's operating system. The Hostname is a device property that is not managed by CrashPlan. If an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console. |
| j | Serial number |
The serial number of the device as reported by the device's operating system. |
| k | OS | Operating system for this device. Click to view device's details. |
| l | Authority Connection | Indicates whether or not this computer is connected to an online destination. Colors represent status:
|
| m | Stored |
Total amount of data backed up for this device. |
| n | Alerts |
Device alert status:
Warning and critical thresholds can be configured in Organization Details. If a device is backing up to multiple destinations, the overview shows the most severe color. See more details by selecting the device. |
| o | Last Backup Activity | Amount of time since any backup activity from this device took place. Click to view device's details. |
| p | Restore | Restore files for the selected device. Click to view web restore. |
Action menu
| Command | Description |
|---|---|
| Pause Backup | Pauses backup for a selected device. |
| Resume Backup | Resumes a backup that has been paused for a selected device. |
| Restart Backup Engine | Restarts the backup engine for a selected device. |
| Verify File Selection | Trigger the file selection verification scan to begin immediately for a selected device. |
| Block |
Signs the user out of the selected device(s) and prevents future sign-in until the device is unblocked. |
| Unblock | Unblock a blocked user. This option is only available if the selected user is currently blocked. |
| Export All | Export selected item to CSV file. If no user is selected, all users in the list are exported. |
Permissions to perform actions
The following actions can be performed only by users with roles that have the system.command_restricted permission:
- Pause Backup
- Resume Backup
- Restart Backup Engine
- Scan Folders
CSV export
Export all visible list items to a CSV file by selecting Action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.
| Field | Description |
| computerId | Identification number for the device. |
| name | The name assigned to the device by CrashPlan. By default, name uses the osHostname reported by the device's operating system, but users and administrators can change the name in the CrashPlan app and/or CrashPlan console. |
| osHostname |
The name of the device as reported by the device's operating system. The osHostname is a device property that is not managed by CrashPlan, but if an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console and CSV export. |
| guid | Globally Unique Identifier for the device. |
| status | Active, deauthorized, deactivated, or blocked |
| active |
TRUE: Device is active FALSE: Device is deactivated |
| blocked |
TRUE: Device is blocked FALSE: Device is not blocked |
| alertState | Backup alert state of this device. |
| userId | Identification number of the device's user. |
| orgId | Identification number of the device's organization. |
| lastConnected | Time when the device last connected to the CrashPlan cloud. |
| osName | Operating system of the device. |
| osVersion | Version of the operating system of the device. |
| osArch | Architecture of the device. |
| address | IP address that the CrashPlan app last reported to the CrashPlan cloud. |
| remoteAddress |
Device's IP address. |
| javaVersion | Version of Java that the CrashPlan app uses on this device. |
| timeZone | Time zone the device last reported to the CrashPlan cloud. |
| displayVersion | Version number for the device's installation of the CrashPlan app. |
| service | Indicates which service the device is using. |
| targetComputerId | Identification number of the device used for computer-to-computer backup. |
| targetComputerGuid | Globally Unique Identifier for the device used for computer-to-computer backup. |
| targetComputerName | Name of the backup destination of the device used for computer-to-computer backup. |
| targetComputerOsName | Operating system for the device used for computer-to-computer backup. |
| selectedFiles | Total number of files selected for backup from this device. |
| selectedBytes |
Total number of bytes selected for backup. |
| todoFiles |
Total number files remaining to back up. |
| todoBytes |
Total bytes of data remaining to back up. |
| archiveBytes |
Total bytes the archive occupies on disk. |
| billableBytes | Amount of data that is billable. |
| lastActivity | Time since the device sent any backup data to the specified destination. |
| lastCompletedBackup | Time since the device last completed a backup to the specified destination. |
| lastConnected | Time when this device last connected to a storage destination. This field differs from the first instance of lastConnected returned in the CSV export, which indicates the time when the device last connected to the CrashPlan cloud. |
| using |
TRUE: An archive for the device exists in the CrashPlan environment. FALSE: No archive exists for the device in the CrashPlan environment. |
| targetAlertState | Backup alert state for the device used for computer-to-computer backup. |
| percentComplete | Percentage of backup that is complete. |
| userUid | Unique identifier of the user. |
| computerExtRef | Customer-provided reference for the device. |
|
modelInfo |
Device's hardware model information. |
|
creationDate |
Date the device was first registered. |
|
modificationDate |
Time when the device's database record was last updated. |
|
loginDate |
Time when the device last connected to the CrashPlan cloud. |
| upgradeAvailable |
Whether a new version of the CrashPlan app is available for the device. Values are true or false. |
Add a new device
After selecting Add A New Device from Devices, instructions for downloading the CrashPlan app appear. Click Yes, Continue to proceed to App Downloads.
Device details
You can access device details by clicking a device in the Devices list, or by selecting a device in the User Detail View. The details for a device are described below.
Note: There is an action menu for the device (e) and another action menu for individual archives (s), each with a unique set of commands.
| Item | Description | |
|---|---|---|
| a | Operating system | Displays this device's operating system. The mouseover displays operating system version. |
| b | Device name | The name assigned to the device by CrashPlan. By default, Device Name uses the Hostname reported by the device's operating system, but users and administrators can change the Device Name in the CrashPlan app, and in the CrashPlan console via Action menu > Edit > General. |
| c | GUID | Globally Unique Identifier for this device. |
| d | Username | The username for the user that owns the displayed device. Click to view the User Detail pane. |
| e | Hostname |
The name of the device as reported by the device's operating system. The Hostname is a device property that is not managed by CrashPlan. If an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CrashPlan console. |
| f | Serial number |
The serial number of the device as reported by the device's operating system. |
| g | Action menu (device) | The action menu displays the actions that you can perform on this device. |
| h | Authority Connection | Indicates whether the device is connected to the CrashPlan cloud. |
| i | IP Address | The IP address the CrashPlan app last reported to the CrashPlan cloud (as reported by the device's operating system). |
| j | Restores | The number of restores initiated for files backed up from the displayed device. Click to view the full Restore History. |
| k | Version | Version number for the device's installation of the CrashPlan app. |
| l | Date Created | Date the device was created within the system. |
| m |
Profile Backup (Windows only) |
The most recent date that the USMT ScanState command ran successfully and created a MIG file. A green checkmark indicates the last ScanState command succeeded. A red exclamation point indicates the last ScanState command failed.
Only appears for devices in organizations with Windows user profile backup enabled. |
| n | Destination | Name of the backup destination. The icon next to the destination name indicates whether the destination is a cloud destination (cloud icon), a device location (computer icon) or a local folder destination (hard drive icon). |
| o | Selected | Amount of data on this device that is selected for backup |
| p | Backup Status |
Progress bar representing the amount of data backed up and the amount remaining. The amount displayed is refreshed at least once every 15 minutes.
Progress bar colors represent alert state:
Warning and critical states are determined by reporting settings. |
| q | Last Activity | The time since this device sent any backup data to the specified destination. |
| r | Completed |
The time since this device last completed a backup to the specified destination. If there are multiple backup sets backing up to the same destination, indicates the time since the most recent backup set completed. |
| s | Restore | Displays Restore window in which you can select the files / folders that you want to restore from this archive. View tutorial for additional information. |
| t | Archive action menu | Actions or commands you can perform on the specified backup archive. |
| u | Used Storage | Total amount of data stored in this device's backup archive at the specified destination. |
| v | Settings | Read-only display of device settings for the selected device. Go to Action menu > Edit to change settings for this device. |
Device action menus
Device action menu
From the action menu for a device, you can perform the following tasks.
| Command | Description |
|---|---|
| Edit | Displays Device Settings where you can edit settings for this device. |
| Upgrade |
Initiate the upgrade for this device. The manual upgrade feature is intended for testing the CrashPlan app upgrade prior to upgrading all of your devices. Once a manual upgrade has been started, it cannot be canceled. Status information during the upgrade is displayed on the device. This action is available only for user roles with the "computer.all" permission. |
| Deactivate | Deactivate device. This action is only available if the device is currently active. |
| Activate | Activate a device that is currently deactivated. |
| Block | Signs out the user and prevents future sign-in for this device until the device is unblocked. |
| Unblock | Unblock a currently blocked device. Only available when the selected device is blocked. |
| Replace a Device | Designate that this device should assume the backup archive and GUID of another device. View tutorial for additional information. |
| Deauthorize | Deauthorize this device. |
| Pause Backup | Pauses backup for a selected device. |
| Resume Backup | Resumes a backup that has been paused for a selected device. |
| Restart Backup Engine | Restarts the backup engine for a selected device. |
| Verify File Selection | Scan folders for file changes and deleted files. |
| Retrieve Logs | Download logs from devices. |
Archive action menu
From the archive action menu on the Device Details page, you can do the following:
| Command | Description |
|---|---|
| Maintain Archive | Reclaims space in the backup archive by immediately applying file selection or retention policy changes (such as how many versions to keep and how long to keep deleted files). Overrides the Maintain archives… interval. |
| Resume Backup | Resumes a backup that has been paused for a selected device. |
| Pause Backup | Pauses backup for a selected device. |
Settings
View this device's general, backup, account, and security settings. You can also view this device's backup history.
For more information about these settings or to change them, see the Organizations - Device Backup Defaults - General settings reference .
History
If the device is online and the CrashPlan app is running, you can view the device's history in the console from this screen.
History is only available to users with administrator user roles.
Reference
| Item | Description | |
|---|---|---|
| a | External Reference | Displays optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID. |
| b | Notes | Displays optional descriptive information. |
Restore History
View the Restore History by clicking the number of restores from the Device Details. These details are restricted by role: you can view only the restore history to which you have access based on your role permissions.
| Item | Description | |
|---|---|---|
| a | Action menu | Includes the option to Export (as CSV) the restore information. |
| b | Operating System | Displays the operating system of the device that received the restored data. |
| c | User | User whose data was restored. A red warning icon |
| d | Restore To | Device that received the restored data. |
| e | # Files | Number of files that were restored. |
| f | Size | Total size of the restored files. |
| g | Transfer Rate | Speed in Mbps of the file restoration. |
| h | Restore Date | Date and time the restoration occurred. |
| i | Duration | Total time taken to restore the files. |
CSV export
Export all visible list items in the Restore History table to a CSV file by selecting action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.
| Field | Description |
| user | User whose backup data was restored. |
| deviceName | Name of device that received the restored data. This is the name assigned to the device by CrashPlan. Users and administrators can change this name. |
| numFiles | Number of files that were restored. |
| numBytes | Total size of the files restored. |
| transferRateBytesPerSecond | Speed in Mbps of restore job. |
| startDate | Date the restore started. |
| endDate | Date the restore finished. |
| acceptingDeviceId | ID of the device that received the restored data. |
| acceptingDeviceName | The name of device that received the restored data. This is the name assigned to the device by CrashPlan. Users and administrators can change this name. |
| acceptingDeviceOsHostname | The name of the device that received the restored data, as reported by the device's operating system. The osHostname is a device property that is not managed by CrashPlan, but if an authorized user changes the hostname of the device, the new hostname may take up to 24 hours to update in the CSV export and CrashPlan console. |
| acceptingDeviceOsName | Operating system of the device that received the restored data. |
| acceptingDeviceOsVersion | Version of the operating system of the device that received the restored data. |
| acceptingType | Type of device. |
| acceptingUserFirstName | First name of the user whose device accepted the restored data. |
| acceptingUserId | ID of the user whose device accepted the restored data. |
| acceptingUserLastName | Last name of the user whose device accepted the restored data. |
| acceptingUsername | User name of the user whose device accepted the restored data. |
| completedDate | The date the restore finished. |
| rateByesPerSecond | Speed in Mbps of restore job. |
| requestingUserId | ID of the user who requested the restore. |
| restoreBytes | Total bytes restored. |
| restoreFiles | Number of files restored. |
| restoreId | ID of the restore job. |
| sourceOrgId | ID of the organization where the restored files originated. |
| sourceUserId | ID of the user whose files were restored. |
| startDate | Date the restore began. |