Agent Updates reference guide

This article applies to CrashPlan Enterprise only.png


This reference guide explains the Agent Updates settings in the CrashPlan console, which enable administrators to define CrashPlan app upgrade schedules by organization. Configuring these settings to specify when new versions of the CrashPlan app are released to user devices enables you to:

  • Test new CrashPlan app versions on a small group of users before updating all users in your CrashPlan environment.
  • Schedule CrashPlan app upgrades to better align with your change management process.
  • Create a staggered rollout schedule based on organization. Upgrading the CrashPlan app over several days or weeks can help you better manage network resources.

New CrashPlan app release dates are announced in the CrashPlan Enterprise announcements section. To automatically receive email notifications about upcoming releases, click "follow" on the section page. 

CrashPlan for Enterprise Announcements window with follow button in top right corner.png


To use this functionality, you must be assigned the Customer Cloud Admin role. 

Client Updates 

To view or modify CrashPlan app upgrade schedules:

  1. Sign in to the CrashPlan console.
  2. Select Administration > Client Management > Updates.

Client management updates window.png

Item   Description
a Delays Displays options for setting a global delay or organization specific delays.
b Version Blocking

Displays options to block CrashPlan app upgrades to a specific version.

  • Prevents all devices in your CrashPlan environment from upgrading to the selected version. This can be helpful if you discover a problem on test devices.
  • Blocking a version overrides any existing delays for that version.
  • You cannot block all versions. There must always be at least one CrashPlan app version available for upgrades.

Version Blocking is not visible by default. To enable Version Blocking, contact our technical support team.

c Global Delay

Defines the number of days after the release date that organizations in your CrashPlan environment receive the updated CrashPlan app, with the exception of any organizations listed in the Organization Specific Delays section below. The maximum delay is 60 days.


See the CrashPlan Enterprise announcements section for CrashPlan app release dates.

c Organization Specific Delays

Lists organizations configured to use a different delay setting than the Global Delay.

e Add Delay Click to add a delay for an organization that differs from the Global Delay. Choose a Recurring or One-time delay.


The organization to which the delay applies. Includes all child organizations, unless a child organization has its own delay.
g Delay Type
  • Recurring: This organization upgrades to all new CrashPlan app releases according to the defined delay. (For example, always upgrade 7 days after a release.)
  • One-time: This organization upgrades to a specific CrashPlan app version on a specific date. This makes it easier to schedule CrashPlan app upgrades within scheduled change windows. (For example, upgrade to version 8.3.0 on August 26, 2020.) Upgrades begin at midnight Coordinated Universal Time (UTC) on the selected date.
h Scheduled Update

Date the CrashPlan app is updated on user devices. Upgrades begin at midnight Coordinated Universal Time (UTC) on the selected date.


For Recurring delays, this date is calculated by adding the Delay number of days for this organization to the original CrashPlan app release date. Recurring delays do not specify a Scheduled Update date because the date changes for each version and each release, but it is always the same number of days after the CrashPlan app release date.

i Delay

The number of days after the release date this organization receives CrashPlan app updates. The maximum delay is 60 days. Only applies to Recurring Delays.


See the CrashPlan Enterprise announcements section for CrashPlan app release dates.

j New Version The CrashPlan app version number to which the delay applies.
k Actions

Click to view options for managing this delay:

  • Edit: Provides the option to change settings for this delay, including release timing and the affected organization.
  • Remove: Deletes this delay, causing the organization to follow the Global Delay.

Override a delay to upgrade now

During the delay period, you always have the option to manually update clients before the Scheduled Update date.

For all devices in an organization:

  1. Select Administration > Environment > Organizations.
  2. Select an organization.
  3. From the action menu in the upper-right, select Upgrade Clients.

For a single device:

  1. From the navigation menu on the left, select Administration > Environment >Devices.
  2. Select a device.
  3. From the action menu in the upper-right, select Upgrade.
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