Canceling a CrashPlan subscription

Objective

This article describes how to cancel and stop the renewal of a CrashPlan subscription that was purchased online.

You should perform this procedure if you no longer wish to use CrashPlan and want to prevent future billing charges.

Prerequisites

• Purchase Method: This procedure only applies to subscriptions purchased online through Paddle.
  • If you purchased your subscription through the CrashPlan sales team, please contact your account representative.
  • If you purchased through a Managed Service Provider (MSP) or reseller, please contact your provider directly to cancel your subscription.
• Permissions: You must be the Primary Billing Contact or have one of the following roles in the CrashPlan console:
  • Customer Cloud Admin
  • Billing Admin

Procedure

Follow these steps to cancel your subscription.

1. Sign in to the payment portal using method for your role:
   • As the Primary Billing Contact:
     1. Click the Payment Portal link.
     2. Enter the your email address.
     3. Check your inbox for the email containing your login link.
   • As a CrashPlan console admin:
     1. Sign in to the CrashPlan console.
     2. Select Administration > Status > License Plan.
     3. Click Manage Account.
2. Select the Subscriptions tab.
3. Click Cancel subscription.
   A warning dialog will appear.
4. Select Cancel subscription in the warning dialog to confirm.
   Your subscription is now canceled and will not renew at the end of the current billing period.

Additional Info

• Uninstall the CrashPlan app
• Delete a backup archive
• Data retention in the CrashPlan cloud
• Why is CrashPlan sending backup status emails after cancellation?