Dashboards reference

This article applies to CrashPlan Enterprise and MSPs.png

Overview

The CrashPlan Dashboards display an in-depth, complete summary of your CrashPlan environment.

For details about all features of the CrashPlan console, see CrashPlan console overview.

 This feature is only available for CrashPlan Enterprise and MSPs

If you are a CrashPlan Essential, Professional, or Small Business user, see our Backup Usage reference article.

Navigation

There are 4 main dashboards which serve different purposes. These dashboards appear as "tabs" at the top of the dashboard window. You can click on a particular tab to be taken to that section of the dashboard. You can also click on the titles below to be taken to the corresponding section of this reference article.

  • Admin Dashboard - A high-level overview of your environment.
  • Device Health - Configurable reports to identify problem areas in your environment.
  • License consumption - Detailed information about license usage in your environment.
  • Usage - Information about backup storage being used in your environment.

Many areas of the dashboards offer the option to filter or further refine results. To return to default values and views, simply reload the page.

  Data refreshes every 24 hours

Recent changes to your organization may not immediately be reflected in these dashboards.

Admin Dashboard

This is the main dashboard you'll see when you first come to the Dashboards area. It's main purpose is to provide a high-level overview of your environment, but you can interact with sections of the dashboard to investigate a particular parameter. 

Reference guide

Admin dashboard annotated.png

 

Item Description  
a Last refresh time and date Displays the last time the data on the page was refreshed.
b Documentation A button that links to this document for easy reference
c Hide or show filters Toggle to either hide or show the configurable dashboard filters (e)
d CSV Download Download a dashboard area to a CSV or Excel. You can select a dashboard area (such as Cold Storage) and select either CSV or Excel format to download.
e Dashboard navigation Quickly navigate to one of the other dashboards - Areas of Concern, License Consumption, and Usage.
f User is in Legal Hold Matter

Filters that changes the data shown based on whether or not a particular user is part of a Legal Hold Matter.

  • (All): All users are shown
  • True: Only users in legal hold matters are shown.
  • False: Only users that are not in legal hold matters are shown.
g Used Licenses

Number of licenses used out of number of licenses purchased.

Hovering over the Used Licenses area will bring up a bar chart showing historical data for licenses used, licenses purchased, and percent of licenses in use.

h Restores

Number of restores performed in your CrashPlan environment and total amount of data restored in terabytes.

Hovering over the Restores area will bring up a bar chart showing historical data for the number of restores and amount of data restored.

i Files Protected Number of discrete files selected for backup in your environment across all users and devices.
j Data Protected

The total size of data backed up in your environment.

Hovering over the Data Protected area will show the average archive size for devices (GB) , as well as the average archive size per user (GB).

k Cold Storage Overview A chart showing the number of cold storage archives in your environment, broken down by month.
l Full Disk Access Not Enabled (Not Backing Up) A chart showing the number of Mac devices in each organization that are not backing up because they do not have full disk access enabled.
m User Role Summary

A table listing types of roles and how many users with those roles exist in your environment.

For more information, see our article on managing user roles.

n Cold Storage Details

A table showing cold storage license details, which include the month that the archives in cold storage expire, which organization they belong to, their size, and how many users and devices are affected.

For more information about managing cold storage, see our Cold Storage article.

o Full Disk Access Details A table showing Org name, username, and the number of devices that do not have full disk access enabled.

Device Health

This dashboard is intended to help you quickly identify and address problem areas within your organization.

How is device health evaluated?

We use several criteria to help determine device health.

  • Few Files: A device has a small number of files in its file selection.
  • Few Data: A device has a small amount of data selected to back up in its file selection.
  • Small Archive: A device has a small amount of data stored in its backup archive.

Each backup is unique, so only having a few files selected could be an issue on one device but normal on another device. To help administrators pinpoint devices that are unhealthy, we've created levels of importance for these issues based on the typical severity of each of the criteria, and whether a device meets several criteria concurrently.

High Issues

  • Few Files, Few Data, and Small Archive
  • Few Files, Few Data

Medium Issues

  • Few Data, Small Archive
  • Few Data

Low Issues

  • Few Files
  • Small Archive

Reference guide

device health edited.png

Item Description  
a Last refresh time and date Displays the last time the data on the page was refreshed.
b Documentation A button that links to this document for easy reference
c CSV Download Download a dashboard area to a CSV or Excel. You can select a dashboard area (such as Cold Storage) and select either CSV or Excel format to download.
d Dashboard navigation Quickly navigate to one of the other dashboards - Admin Dashboard, License Consumption, and Usage.
e Device Health History A historical chart showing the number of devices in your environment with issues, broken down by OS type, month, and issue importance.
f Device Health Current A chart showing a breakdown of issues in your environment, sorted by importance, issue type, and OS type. See the device health definition section for more information on issue type and classification.
g High Issues Chart showing the number of computers in an organization with a high importance issue. See the device health definition section for more information on issue type and classification. 
h Medium Issues Chart showing the number of computers in an organization with a high importance issue. See the device health definition section for more information on issue type and classification. 
i Issue selector Each button will result in a different set of data displayed in the Device Health Explorer (j) based on High, Medium, and Low issues.
j Device Health Explorer Detailed information about users and devices with issues based on the parameters defined by the Issue selector (i)

License Consumption

This dashboard is intended to give you an overview of how licenses are being consumed in your organization, as well as their status and history over time.

Reference guide

License consumption overview edited.png

Item Description  
a Last refresh time and date Displays the last time the data on the page was refreshed.
b Documentation A button that links to this document for easy reference
c Hide or show filters Toggle to either hide or show the configurable dashboard filters (e)
d CSV Download Download a dashboard area to a CSV or Excel. You can select a dashboard area (such as Cold Storage) and select either CSV or Excel format to download.
e Dashboard navigation Quickly navigate to one of the other dashboards - Areas of Concern, License Consumption, and Usage.
f Org Name

Filters that change what organizations are shown in this dashboard.

  • All: Show all organizations in your CrashPlan environment.
  • (Organization name): Show only the organization selected. There may be several organizations listed depending on the size of your environment.
g Licenses History

A chart showing the usage of licenses over time, broken down by month.

h License Consumption by Organization A chart showing the count of licenses consumed by each organization in your environment.
i License History by Organization A chart showing the count of licenses consumed by each organization in your environment, broken down by month.
j Number of Computers by OS Type A chart showing the number of computers in your environment, broken down by operating system.
k License Usage A chart showing how many of your licenses are in use, expressed as a percentage.

Usage

This dashboard is intended to give you an overview of how CrashPlan is used to restore files in your environment, such as how often restores occur, who is restoring, and more.

Reference guide

new usage edited.png

 

Item Description  
a Last refresh time and date Displays the last time the data on the page was refreshed.
b Documentation A button that links to this document for easy reference
c Hide or show filters Toggle to either hide or show the configurable dashboard filters (e)
d CSV Download Download a dashboard area to a CSV or Excel. You can select a dashboard area (such as Cold Storage) and select either CSV or Excel format to download.
e Dashboard navigation Quickly navigate to one of the other dashboards - Areas of Concern, License Consumption, and Usage.
f Restore Start Date Select a time frame to filter data shown in this dashboard.
g Restore by Type

A pie chart displaying a breakdown of restore types in your environment.

  • Client Restore: A restore done through the CrashPlan app by a user or administrator.
  • Push Restore: A restore pushed to a device by a user or administrator.
  • Web Restore (Self): A restore initiated by a user or administrator to whom the specified archive belongs.
  • Web Restore (For Other): A restore initiated by an administrator on behalf of another user.

Hovering over sections of the chart will show the number of restores as well as the number of distinct users who have performed restores.

Clicking a restore type below the chart will allow you to exclude that license type or show only that license type.

h Data Restored Over Time

A bar chart showing restore time frame, restore size, and restore count.

Hovering over a bar will display restore count, distinct user restore count, and time frame.

i Restore by Restore Time

A pie chart showing a summary of all restores, broken down by duration to complete.

j Restore Information

Each button populates the Usage Explorer (k) with different information based on the criteria selected.

  • Restore by User
    • Displays a table of users with detailed restore information for each user entry.
  • Restore by Type
    • Displays a table of restores by type, with detailed information about license type, time, size, and file count.
  • Restores by User Role
    • Displays a table of restores by user role, with detailed information about usernames, restore type, restore count, file count, and amount restored.
  • Top Users by Number of Restores
    • Displays a table of the top restore users in your environment, sorted by username, restore count, file count, and amount restored.
  • Top Users by Amount Restored
    • display a table of the top ten users in your environment, sorted by username, restore count, file count, and amount restored.
k Usage Explorer

Detailed information about users, devices, roles, and restores based on the filter selected: Restore by User , Restore by Type, Restores by User Role, Top Users by Number of Restores, and Top Users by Amount Restored.

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