Supported operating systems (Enterprise)

Overview

For users running the CrashPlan app in a CrashPlan cloud environment, this article lists the operating systems that CrashPlan supports and the anticipated date when support will end. 

CrashPlan supports the CrashPlan app running on computers whose operating systems are supported by their vendors. CrashPlan does not support its software on computers running an operating system that is no longer supported by its vendor, including operating systems past the end of vendor support receiving patches through an extended security update program.

For details, see our Operating system support policy

CrashPlan regularly sends out email communications about changes in operating system support. For more information, see our supported operating systems announcements.

Applies to

CrashPlan cloud environments

Supported operating systems

The following operating systems are currently supported for the CrashPlan app.

Windows

The CrashPlan app is supported on computers running Windows operating systems until the end of the Enterprise and Education editions support lifecycle. The Windows lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet

OS version Release date End of service for Enterprise and Education editions Anticipated end of CrashPlan support Compatible CrashPlan app versions
Windows 11, version 22H2 September 20, 2022 October 14, 2024 October 14, 2024 10.4 and later
Windows 10, version 21H2 November 16, 2021 June 11, 2024 June 11, 2024 8.8 and later
Windows 11, version 21H2 October 5, 2021 October 5, 2024 October 8, 2024 8.7.1 and later
Windows 10, version 21H1 May 18, 2021 December 13, 2022 December 13, 2022 8.5 and later
Windows 10, version 20H2 October 20, 2020 May 9, 2023 May 9, 2023 8.5 and later
Windows 8.1 October 17, 2013 January 10, 2023** January 10, 2023 7.0 and later*

* CrashPlan app versions that are technically compatible may no longer be supported. For details about currently supported CrashPlan app versions, see the CrashPlan cloud version policy.
** End of extended support.

Mac

The CrashPlan app is supported on computers running macOS until Apple no longer supports the operating system. Apple does not adhere to an official support lifecycle cadence. See Apple's macOS Support page for information on support for its operating systems. 
macOS version Release date Anticipated end of extended support by Apple Anticipated end of CrashPlan support Compatible CrashPlan app versions
macOS Ventura 13 October 24, 2022 October 2025* October 2025 10.4 and later
macOS Monterey 12 October 25, 2021 October 2024* October 2024 8.7.1 and later
macOS Big Sur 11 November 12, 2020 November 2023* November 2023 8.5 and later

* Source: See "Support status" in Wikipedia articles for macOS Ventura, macOS Monterey, and macOS Big Sur.

Linux

CrashPlan supports the latest minor release for each supported major RHEL version after we have certified it to work with our software. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.

OS version Release date Anticipated end of CrashPlan support Next minor version release date Compatible CrashPlan app versions
Red Hat Enterprise Linux 9 May 10, 2022 N/A Q4 2022 10.2 and later
Red Hat Enterprise Linux 8 November 9, 2021 N/A Q4 2022 8.7 and later

Red Hat Enterprise Linux 7

(Final Release)

September 30, 2020 June 30, 2024 N/A 8.5 and later

Ubuntu

The CrashPlan app is supported on computers running Ubuntu operating systems until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.

OS version Release date End of Long Term Support by Ubuntu Anticipated end of CrashPlan support Compatible CrashPlan app versions
Ubuntu 22.04 April 21, 2022 April 2027 April 2027 10.2 and later
Ubuntu 20.04 April 23, 2020 April 2025 April 2025 8.2 and later

Ubuntu 18.04

April 26, 2018

April 2023  April 2023 7.0 and later*

* CrashPlan app versions that are technically compatible may no longer be supported. For details about currently supported CrashPlan app versions, see the CrashPlan cloud version policy.

Virtual desktop infrastructure

A virtual desktop infrastructure (VDI) service provides a desktop operating system instance. Following are the VDIs that CrashPlan supports.

Amazon WorkSpaces

CrashPlan supports Amazon WorkSpaces that run one of the Windows OS versions listed above on the virtual desktop. CrashPlan app version 8.5.1 or above must be installed on the virtual desktop, and additional configuration is required.

Previously supported operating systems

The following operating systems were previously supported for the CrashPlan app, but are no longer supported.

 CrashPlan app upgrades may be blocked on unsupported operating systems

If your computer runs an older version of an operating system that is no longer supported by CrashPlan, CrashPlan may block upgrade of the CrashPlan app on the computer. To permit upgrade to the most recent CrashPlan app, update the operating system on the computer to a supported version.

Windows

Operating system Vendor and CrashPlan support ended Last supported CrashPlan app version
Windows 10, version 1909 May 10, 2022 8.8.4
Windows 10, version 2004 December 14, 2021 8.7
Windows 10, version 1809 May 11, 2021 8.6
Windows 10, version 1803 May 11, 2021 8.6
Windows 10, version 1903 December 8, 2020 8.5
Windows 10, version 1709 October 13, 2020 8.2
Windows 8 January 9, 2018 6.8
Windows 7 SP1* January 14, 2020 7.4
Windows Vista Service Pack 2 April 11, 2017

4.7

Windows XP

Vendor support ended:
April 14, 2009

CrashPlan support ended:
November 2015

4.7

Windows Server 2012 October 9, 2018 4.7
Windows Server 2008 January 13, 2015 4.7
Windows Server 2003 July 14, 2015 4.2

*  Windows 7 is no longer supported. For help moving from Windows 7 to Windows 10, see Use the CrashPlan app to help move to Windows 10 (CrashPlan).

Mac

Operating system Vendor and CrashPlan support ended Last supported CrashPlan app version
macOS Catalina 10.15

Vendor support ended: November 2022

CrashPlan support ended: November 2022

10.4

macOS Mojave 10.14 Vendor support ended:
November 2021
CrashPlan support ended:
January 2022

8.8

macOS High Sierra 10.13 November 2020 8.5
macOS Sierra 10.12 November 2019 7.2
OS X El Capitan 10.11 August 2018 6.8
OS X Yosemite 10.10

Vendor support ended:
August 2017

CrashPlan support ended:
August 2018

6.8
OS X Mavericks 10.9

Vendor support ended:
September 2016

CrashPlan support ended:
August 2018

6.8
OS X Mountain Lion 10.8 September 2015

4.7

OS X Lion 10.7 October 2014

4.7

Mac OS X Snow Leopard 10.6 February 2014 4.21
Mac OS X Leopard 10.5 June 2011 3.6.4
Mac OS X Tiger 10.4 September 2009 3.2

Linux

Operating system Vendor and CrashPlan support ended Last supported CrashPlan app version
Ubuntu 16.04 April 2021 8.6
Ubuntu 14.04 April 2019 6.9

External resources

Mac

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