Sign in to CrashPlan

This article applies to all products.png

Overview

This article explains how to access the console from the CrashPlan app as well as from the web.

From the CrashPlan app

  1. Open the CrashPlan app installed on your device.
  2. Enter your CrashPlan username. CrashPlan usernames must be valid email addresses.

    If your company uses single sign-on (SSO) or LDAP, your CrashPlan username matches your SSO or LDAP username. Typically, this is the same username that you use to sign in to your computer.
  3. Click Continue. You will be redirected to the CrashPlan console on the web to complete the sign in process.

From the web

You can access the CrashPlan console directly from any supported web browser. You'll also be brought to the web to sign in if you initiated sign-in from the CrashPlan app.

  1. (If signing in directly from a browser) Visit the URL for your CrashPlan product. If you don't know which URL below applies to you, consult the table below.
  2. Enter your CrashPlan username and password.
  3. If required, enter your two-factor authentication code.
  4. Click Sign in.
    The CrashPlan console appears.

  Sign in session is shared between the CrashPlan app and the CrashPlan console

If you sign into the CrashPlan console with a given user, that user will also be signed in to the CrashPlan app on that device. To change which user is signed in, either sign out from the account menu in the CrashPlan console or use a command to sign out from the CrashPlan app.

FAQ and troubleshooting

I can't sign in from the CrashPlan console

Try resetting your password and two-factor authentication (if required).

The CrashPlan app accepts my username, but doesn't open a web browser

Return to the CrashPlan app and click the Retry button - the CrashPlan app will attempt to open your default web browser again. If it still fails to open:

  1. Click the Copy button to copy the URL used to sign in.
  2. Paste the URL in your web browser and complete the web sign in process.
    After you complete sign in, the CrashPlan app will log in automatically.

Sign in to CrashPlan screen, showing an option to copy the URL manually.png

The CrashPlan app shows "Logged out by authority"

In most cases, you'll just need to click Sign in with a different account in the app and try the sign in process again. If the issue persists, ensure that your username and device are active (and not deactivated or blocked). If you still can't sign in, contact support for assistance.  

The CrashPlan console shows "Unable to sign in. Check the server address."

This message may appear if the username you are using to sign in is present on more than one of our servers. To proceed, you'll need to specify which server you want to sign in to. Consult the server address table below:

  Server Address CrashPlan console URL
CrashPlan Essential and Professional

clients.us2.crashplan.com

https://console.us2.crashplan.com
CrashPlan Enterprise and MSPs
  • clients.us1.crashplan.com
  • clients.us2.crashplan.com
  • clients.eu5.crashplan.com
Contact your administrator or reach out to support if you're not sure which URL to use.
Contact your administrator or reach out to support if you're not sure which URL to use.
CrashPlan for Small Business clients.us2.crashplan.com https://console.us2.crashplanpro.com
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