Replace a device from the CrashPlan console

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Replacing a device tells the CrashPlan app to assume the ID of another device, swapping an old device with a new one in the CrashPlan environment. The new device continues backing up where the old one left off after:

  • Reformatting or replacing a device's hard drive
  • Moving to a new device (due to theft, loss, upgrade)

This article explains how to copy backed-up files from an old device onto a new device, then replace the old device.

  • This article applies to administrators working in the CrashPlan console.
  • This article does not apply if the administrator wants to transfer Windows user settings (USMT data) from one device to another.

For information about replacing an old device from the CrashPlan app or migrating USMT data, select the appropriate article from Use CrashPlan to simplify device migration .


  • Administrators with the Org Admin or Cross Org Admin role can replace a device from the CrashPlan console.
  • Any archives associated with the new device before the replacement are discarded. Only the archives from the old device remain.

Before you begin

  • Install the CrashPlan app on the new device and target the user home directory for backup.
    You should only use a new installation of the CrashPlan app when replacing a device.
Before you replace a device
Make sure that you first restore the old device's files to the new or reformatted device (step 1 of the instructions below). If you do not, then after replacement, the CrashPlan app marks the missing files as deleted. You must then enable Display Deleted Files in order to restore files.

Replace a device from the CrashPlan console

To replace a device from the CrashPlan console, follow these steps:

  1. Device restore the user's files to the new device and move files from the restore folder to the original location.
  2. Sign in to the CrashPlan console as an administrator.
  3. Navigate to the new device's device details.
    1. Click Devices.
    2. Select the new device.
  4. From the action menu, choose Replace a Device.
    Available devices from within the user's account are displayed.
  5. Select the old device to replace.
  6. Click Replace.
    The old device does not need to be online. It picks up the command the next time it connects to the CrashPlan cloud.

When the replacement is successful, the new CrashPlan app install inherits the old device's backup archive and settings. In addition, the old device is deactivated and the user is signed out from that device.

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