Install the CrashPlan app

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Overview

This article provides instructions for installing the CrashPlan app on your device.

Before you begin

Considerations

The default install location for the CrashPlan app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the CrashPlan app may result in unexpected behavior.

Step 1: Download the CrashPlan app installer 

  1. Sign in to your CrashPlan console with your CrashPlan username, password, and two-factor authentication code (if applicable).
  2. Navigate to the Downloads menu:
    CrashPlan Essential, Professional, Enterprise, and MSPs:
    Click Administration > Client Management > Downloads.
    CrashPlan for Small Business
    : Click Downloads.
  3. Click the appropriate download icon app_downloads-download_icon-1.png for your device's operating system.

Download links for the latest version of the CrashPlan app

If you need persistent links to the latest version of the CrashPlan app (instead of a link to a specific version from the CrashPlan console), you can find them below:

CrashPlan Essential, Professional, Enterprise, and MSP

CrashPlan for Small Business only

Steps 2: Install the CrashPlan app

Windows

  1. Download the CrashPlan app for Windows.
  2. Double-click the EXE file, then click Next to begin the installation wizard.
  3. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The CrashPlan app will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan app.

Mac

  1. Download the CrashPlan app for Mac.
  2. Double-click the DMG file, then double-click Install CrashPlan.
  3. Follow the prompts to complete the installation using the default settings.
    The CrashPlan app will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan app.

Linux

To install the CrashPlan app on Linux, run the install.sh shell script with user permissions (you cannot install as root). For more detailed instructions, refer to the step-by-step information below.

  1. Download the latest version of the CrashPlan app for Linux. See your administrator for guidelines on downloading the CrashPlan app.
  2. Extract the TGZ file to Downloads.
  3. Open Terminal and enter: cd ~/Downloads/crashplan-install
  4. Press Enter.
  5. Then enter: sudo ./install.sh
  6. Press Enter to continue with installation.
  7. Advance through the remaining prompts by answering Yes or No questions.
    Answer by typing a y or n, and press Enter.
  8. After the installation completes, launch CrashPlan.
  9. Sign in to your account.

 Dependency on libgconf-2-4

CrashPlan apps on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, CrashPlan's initial install alerts you. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4
After you install libgconf-2-4, your CrashPlan app should work normally.

 Dependency on libXScrnSaver

On Red Hat Enterprise Linux 7, the CrashPlan app requires the package libXScrnSaver. If that package is not present, the CrashPlan app installer prompts you twice for permission to install the package. Reply Yes to both prompts:

CrashPlan requires libXScrnSaver, but it was not detected on your system.
Would you like to install it now? (y/n) [y] y Installing libXScrnSaver ... Total download size: 24 k Installed size: 40 k Is this ok [y/d/N]: y 

Without libXScrnSaver, the CrashPlan app service runs, but the app cannot open on desktops.
The log file /usr/local/crashplan/log/ui_error.log reads

error while loading shared libraries: libXss.so.1

What's next?

Get started using the CrashPlan app: Get started with CrashPlan

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