Downloading and installing the CrashPlan app

Updated May 19, 2026 21:08

Objective

Use this guide to download and install the CrashPlan app on your device. You will typically need to follow these steps if you are adding a new device to your account or replacing an existing device.

A supported operating system version is required.
Devices must meet the minimum system requirements.
You must have the necessary permissions to install software on your device.
Your organization does not use a deployment tool to automatically install the CrashPlan app.

Follow these steps to download the CrashPlan app installer and install the app on your device.

Direct download links
The latest version of the CrashPlan app installer can also be downloaded using the links below:

Follow the steps below for your operating system.

Double-click the downloaded executable file.
Click Next to start the setup wizard.
Select the Standard installation type.
The Custom installation type is only required in very specific scenarios.
Click Install.
If prompted by User Account Control, click Yes.
Click Finish when the installation completes.

Double-click the downloaded DMG file to mount it.
Double-click the Install CrashPlan icon.
Click Continue to proceed through the installer introduction.
Select the Install for all users of this computer and Continue.
Install for me only is only required in very specific scenarios.
Click Install.
Enter your Mac administrator credentials and click Install Software.
Click Close when the installation completes.

The CrashPlan app cannot be installed as the root user.

Open the Terminal application.
Navigate to the directory containing the extracted installer file.
Enter the following command to execute the installation script:
```
sudo ./install.sh
```
If prompted, enter your Linux administrator password.
Press Enter to continue with installation.
If prompted, type y or n to answer any remaining configuration prompts.