Sign in to the CrashPlan console (Enterprise)

Overview

Use the CrashPlan console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the CrashPlan app as well as from the web.

Before you begin

To access the CrashPlan console from the web you must know the URL of your CrashPlan console. Contact your administrator if you do not know the URL of your CrashPlan console.

From the CrashPlan app

Use the CrashPlan app to access the CrashPlan console sign in screen.

  1. Open the CrashPlan app.
  2. From Home, select Settings > General.
  3. Click Manage account on the web.
    The CrashPlan console opens in your browser.
    client device preferences with manage account link highlighted.png
  4. Enter the username and password for your CrashPlan account.
  5. Click Sign In.
  6. If necessary, select Administration.
    The CrashPlan console opens.

From the web

If you cannot access the CrashPlan app, you can access the CrashPlan console from any supported web browser:

  1. Visit the URL for your CrashPlan environment. If you don't know which URL below applies to you, contact your CrashPlan administrator or contact our technical support team:
  2. Enter your CrashPlan username and password.
  3. Click Sign in.
  4. If necessary, select Administration.
    The CrashPlan console appears.
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