Change your CrashPlan password

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

SSO and LDAP

If your company uses single sign-on (SSO) or LDAP, you cannot change your CrashPlan password because your existing SSO or LDAP username and password are used to sign in to CrashPlan. Contact your system administrator if you need to change your SSO or LDAP password.

Secure passwords

Tips for creating a secure password

  • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
  • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
  • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
  • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
  • Never reuse passwords. Don't use a password for CrashPlan that you use for any other online account.

Request a password reset

If you lose or forget your account password, you can request that it be reset.

CrashPlan cloud

  1. Open a web browser and go to the password reset page: <consoleURL>/login/#/forgot_password
    The address for this page differs depending on the URL you use to access the CrashPlan console:
  2. Enter your username.
  3. Click Reset Password.
  4. Follow the password reset instructions sent to your email.

Change your password from the CrashPlan console

If you know your current password, you can change it from the CrashPlan console.

  1. Sign in to the CrashPlan console with your current password. 
    The CrashPlan console displays your user details.
  2. From the action menu Action_Menu.png in the upper-right corner, select Edit.
    The CrashPlan console displays your username and password information.
  3. Enter your Old Password.
  4. Enter your new Password, then re-enter it in Confirm Password.
    • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
    • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
    • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
    • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
    • Never reuse passwords. Don't use a password for CrashPlan that you use for any other online account.
  5. Click Update User.
New password for all devices
The password is changed for all devices on your account. 

Access the CrashPlan console from the CrashPlan app

  1. Open the CrashPlan app. Select bluecogSettings-export.png Settings.
  2. Click General.
  3. In the bottom-right corner of the dialog, click Manage account on the web.
    Your browser displays the CrashPlan console sign-in dialog
 
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