Restarting the CrashPlan app service

Updated

Objective

This article walks you through the steps required to stop and start the CrashPlan app's background service. You may need to perform this task after upgrading your operating system or when troubleshooting an issue with the CrashPlan app.

 Note: Closing the desktop application does not stop the background service from running.

Prerequisites

  • CrashPlan app
  • Administrative permissions on the device may be required for your operating system's advanced restart steps.

Procedure

Basic restart

Option 1: Restart via the CrashPlan app

If you are able to open and sign in to the CrashPlan app, follow these steps to restart the service.

  1. Open the CrashPlan app and sign in.
  2. With the CrashPlan app selected, open the CrashPlan Commands window using the keyboard shortcut for your operating system:
    • Windows/Linux: Ctrl+Shift+C
    • Mac: Option+Command+C
  3. Enter the command restart and press Enter.

Option 2: Restart via the CrashPlan console

If you need to restart the service remotely (for example, IT staff assisting an end user), follow these steps.

  1. Sign in to the CrashPlan console.
  2. Navigate to Administration > Devices.
  3. Click on the name of the affected device.
  4. Click the action menu settings-gear-console.png and select Restart Backup Engine.
    If Restart Backup Engine is not available, the device is not connected to the CrashPlan cloud. The service must be restarted locally.

Option 3: Reboot your computer

Because the CrashPlan background service automatically starts when the computer boots, a system restart will effectively restart the service.

  1. Restart the computer.

  2. Wait for the operating system to fully boot, then sign into the computer. The background service will start automatically.

Advanced restart

Use the following advanced restart steps for your operating system if a basic restart does not work, or if you are unable to access the CrashPlan app.

Mac

Use the following steps based on your installation type.

System install (default)
  1. Navigate to Application > Utilities and open Terminal.

  2. Enter the following Terminal command:

    sudo launchctl kickstart -k system/com.crashplan.service
  3. Press Enter.
    You will be prompted to enter your Mac password when running this command.
Per-user install
  1. Navigate to Application > Utilities and open Terminal.

  2. Enter the following Terminal command:

    launchctl kickstart -k gui/$(id -u)/com.crashplan.service
  3. Press Enter.

Windows

Use the following steps based on your installation type.

System install (default)
  1. Open the Start menu.
  2. Enter services.msc and press Enter.
  3. In the Services menu, right click CrashPlan Service and select Restart.
    If the Restart is unavailable, the service is not running. Select Start instead.
Per-user install
  1. Open the Start menu.
  2. Enter Task Manager and press Enter.
  3. In the search bar at the top of the Task Manager, enter CrashPlanService.
    If no results appear, the service is not actively running. Proceed to step 5 to start it.
  4. Right click on the CrashPlan task and select End Task.
  5. Click Run new task.

  6. Enter the following into the Create new task window:

    %LOCALAPPDATA%\Programs\CrashPlan\CrashPlanService.exe
  7. Click Ok.

Linux

  1. Open Terminal.

  2. Enter the following Terminal command:

    sudo systemctl restart crashplan
  3. Press Enter.
    You will be prompted to enter your Linux password when running this command.
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