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File selection shows 0MB selected

Updated

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Overview

If the CrashPlan app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

CrashPlan Home Screen 0MB.png

Recommended solution

The CrashPlan app stores a cache of information about your backup. If this cache is corrupted, the CrashPlan app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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