Contact support: create a ticket, chat, or call

This article applies to all products.png

If you're not sure which product you use, consult the My Profile menu in the CrashPlan Console. For information about support policies and hours, see our support policy page.

CrashPlan Enterprise and MSPs

Visit to contact our technical support team, view your support tickets, and more. If you have not contacted support previously, click the "Sign up" link on the bottom left of the page to create a separate helpdesk account.

CrashPlan Essential, Professional, and Small Business

Visit to manage your account, contact our technical support team, and more. 

System status

See the widget on the CrashPlan help center homepage, or check the CrashPlan status page.

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