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  1. CrashPlan Help Center
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  3. Cloud administration
  4. Troubleshooting

Troubleshooting

Troubleshooting information and related solutions for issues you may encounter when managing your CrashPlan environment.
  • Stop and start the app service
  • Adjust app settings for memory usage with large backups
  • Assign your computer a new ID
  • Backup occurs over excluded wireless networks connected to VPN
  • Backup speed does not match available bandwidth
  • Backups stall due to too many open files
  • Can't find files after replacing a device
  • Cannot access CrashPlan app logs on Mac
  • Cannot connect to background service
  • Cannot connect to destination
  • Cannot open app due to uncaught exception error
  • Clear the app cache
  • Combine CrashPlan email reports
  • Connect to CrashPlan cloud destinations from a proxy server
  • Connection shows network blocked
  • Contacting backup server message prevents web restore
  • CrashPlan app and QuickBooks
  • CrashPlan app does not run
  • CrashPlan app installer does not open on some Windows installations
  • CrashPlan app status messages
  • CrashPlan commands
  • CrashPlan console and backup status report show 0mb selected
  • CrashPlan file restore process and restore speeds
  • Destination unavailable
  • Device backup critical
  • Device backup warning
  • Device cannot connect due to deep packet inspection
  • External drive stops backing up on Mac
  • File selection shows 0MB selected
  • Forgot your archive key password or custom encryption key?
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https://support.crashplan.com/hc/en-us/categories/8553387472013-CrashPlan-Cloud-for-Enterprise
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CrashPlan for Enterprise
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https://support.crashplan.com/hc/en-us/categories/8553460664845-CrashPlan-for-Small-Business
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CrashPlan for Small Business
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