Troubleshooting
Troubleshooting information and related solutions for issues you may encounter when managing your CrashPlan environment.
- Stop and start the app service
- Adjust app settings for memory usage with large backups
- Assign your computer a new ID
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Backups stall due to too many open files
- Can't find files after replacing a device
- Cannot access CrashPlan app logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open app due to uncaught exception error
- Clear the app cache
- Combine CrashPlan email reports
- Connect to CrashPlan cloud destinations from a proxy server
- Connection shows network blocked
- Contacting backup server message prevents web restore
- CrashPlan app and QuickBooks
- CrashPlan app does not run
- CrashPlan app installer does not open on some Windows installations
- CrashPlan app status messages
- CrashPlan commands
- CrashPlan console and backup status report show 0mb selected
- CrashPlan file restore process and restore speeds
- Destination unavailable
- Device backup critical
- Device backup warning
- Device cannot connect due to deep packet inspection
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?