Troubleshooting
Troubleshooting information and related solutions for issues you may encounter when managing your CrashPlan environment.
- Stop and start the app service (Enterprise)
- Backups stall due to too many open files (Enterprise)
- Can't find files after replacing a device using CrashPlan
- Cannot access CrashPlan app logs on Mac
- Cannot connect to destination (Enterprise)
- Connect to CrashPlan cloud destinations from a proxy server
- Connection shows network blocked (Enterprise)
- Contacting backup server message prevents web restore (CrashPlan)
- Destination unavailable (CrashPlan)
- Device backup critical (CrashPlan)
- External drive stops backing up on Mac (CrashPlan)
- Forgot your archive key password or custom encryption key? (CrashPlan)
- How does the CrashPlan app detect away and present settings?
- How to combine CrashPlan email reports
- Installing the CrashPlan app prompts for access to contacts, calendar, and tasks
- Is my CrashPlan backup starting over?
- Known conflicts with the CrashPlan app
- Linux real-time file watching errors in CrashPlan
- Mac Migration Assistant, Time Machine, and the CrashPlan app
- macOS not backing up files with personal data (Enterprise)
- Read CrashPlan app log files
- Real-time changes not detected in CrashPlan
- Recover from ransomware using CrashPlan
- Recover from viruses and malware using CrashPlan
- Red circle on restored Mac files using CrashPlan (restricted permissions)
- Renamed or "missing" external drive stops backup (CrashPlan)
- Restore files during synchronization using CrashPlan
- Speed up your backup using CrashPlan
- Test your network connection (CrashPlan)
- Troubleshoot backups of Microsoft Outlook data with CrashPlan