Restoring deleted files

Updated March 31, 2026 22:28

Objective

This article walks you through the steps required to view and download previously deleted files from your CrashPlan backup.

The CrashPlan app must be installed on your device, or you must have access to a web browser to use the CrashPlan console.
The files you wish to restore must still be retained within your backup archive.
Your deleted file retention settings may limit the amount of time deleted files are retained (often 90 days).

Open the CrashPlan app.
Click Restore Files.
Click the Options menu .
Select Include deleted files.
Deleted files will appear in the file browser with a trash can icon to the right of the Date Modified column.
Select the files or folders you want to restore.
Click Restore files.
(Optional) Set a custom restore location or other options.
Click Go to begin the download.

Sign in to the CrashPlan console.
Navigate to Administration > Devices.
Locate the device containing the files you want to restore and click the Restore icon .
If prompted, specify the restore target (Zip file or Device).
For more details about these options, see our Zip restore and Device restore guides.
Select Display deleted files.
The file tree refreshes to include deleted files.
Select the checkboxes next to the files or folders you want to restore.
Click Restore to begin the download.