Add organizations for user management

This article applies to CrashPlan Enterprise and MSPs.png


A default organization is created when your CrashPlan environment is set up. This tutorial explains how to create additional organizations in your CrashPlan environment.


  • Organizations are a method for organizing users and applying shared settings.
  • A user can only belong to one organization at a time.
  • To change an organization's quotas, you must have a role with administrative rights to the organization's parent organization, such as the Cross Org Admin role.

 Changing organizations can affect backups

If users are moved to a different organization, it could affect their backup. For example: 

  • Different destinations offered: If the new organization does not offer the same destinations as the user's previous organization, any of the user's data from destinations that are no longer offered are put in to cold storage. Data in cold storage is deleted according to your cold storage retention policy. 
  • Frequency and version settings: Any differences in the new organization's frequency and version settings are applied to the backup archive after the user device connects to the CrashPlan cloud instance. Depending on the new organization's frequency and version settings, some data could be removed. 

  • Auto-start backups: If the new organization has any destinations configured to auto-start, the CrashPlan app begins backing up to those destinations immediately. Destinations that are not configured to auto-start appear in the CrashPlan app for the user to select.

Add an organization

  1. Sign in to the CrashPlan console.
  2. Select Administration > Environment > Organizations from the navigation menu.
  3. Click Add an Organization Add_an_organization_button.png.
  4. Enter a descriptive name for the organization.
  5. Click Add to create the organization.

Add a child organization

  1. Sign in to the CrashPlan console.
  2. Select Administration > Environment > Organizations from the navigation menu.
  3. Click the name of the organization to which you want to add a child organization.
    The organization's details appear.
  4. From the action menu, select Add a Child Organization.
  5. Enter a descriptive name for the organization.
  6. Click Add to create the organization.

 Organization inheritance

Child organizations inherit the device backup settings of their parent organization by default. To edit the settings for a child organization, open the organization details and select Device Backup Default Settings from the action menu. Then, disable the Use device defaults from parent setting.

Next steps

Once your organization(s) are created, you can add users.

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