CrashPlan operates on two distinct product families: Classic Endpoint and Platform. Because your product family determines which admin console you use and how your software behaves, it is important to know which version you are running.
If you are unsure which CrashPlan products you are subscribed to, use the screenshots below to match your software and admin console to the correct product family.
Looking for plan details?
See our main CrashPlan Products and Subscription Plans article for a full
breakdown of features and billing differences.
Classic Endpoint family
These interfaces apply to all subscription plans on the Classic Endpoint family, such as the Small Business, Endpoint, Essential, Enterprise, and MSP subscription plans.
CrashPlan Console
If you are an administrator managing a Classic Endpoint environment, your management portal will look like this:
Key identifier: A horizontal navigation menu across the top of the screen, featuring options such as Administration and Legal Hold that expand on hover.
Classic Endpoint desktop app
If you are backing up a local device on a Classic plan, your desktop application serves as a control center for managing the device's backups and restoring your data.
Platform family
These interfaces apply to the all subscription plans on the Platform family, such as the Microsoft 365, Google Workspace, Platform Endpoint, and Server subscription plans.
Platform Console
If you are an administrator managing our unified Platform products, your management portal will look like this:
Key identifier: A vertical navigation menu on the left side of the screen listing all primary navigation options, such as Manage Assets and Policy Management.
Platform Endpoint desktop app
If you are backing up a local device on a Platform plan, your desktop agent functions almost entirely in the background. The app interface itself is leveraged exclusively for data recovery.