Overview
This article provides instructions on how to view or change your CrashPlan billing information.
Sign in to the payment portal
CrashPlan customers have access to a payment portal provided by our payment processor, Paddle. You can access this portal to update your billing information, view invoices, and change your product plan.
- Navigate to the payment portal.
- Enter the email address associated with your CrashPlan account.
If it is valid, a secure sign-in link will be emailed to that address. - Click the link in the email to sign in to the payment portal.
Using the payment portal
View your current product plan and payments
You can view your current product plan and a summary of your recent and upcoming payments in the Subscriptions page of the payment portal. This page appears immediately after signing in.
Update your payment method
- Sign in to the payment portal and click Subscriptions > Update payment method.
- Fill out your new payment details and click Update Payment Method to complete.
View your payment history
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Sign in to the payment portal and click Payments in the sidebar.
(Alternatively, click Subscriptions and click View all.) - A list of your payments will appear.
View and download an invoice
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Sign in to the payment portal and click Payments in the sidebar.
(Alternatively, click Subscriptions and click View all.) - A list of your payments will appear. Click on a payment to select it.
(The Payments detail page appears.) - In the Payments detail page, click View Invoice.
- A PDF invoice for that payment will open in a new tab on your web browser.
Alternate method: Using the CrashPlan Console.
You can view and change your current product plan, view your next billing date, and update your billing information in the License Plan page of your CrashPlan console. However, you can't view a detailed payment history or download your invoices in the CrashPlan console - use the payment portal for these tasks.