Updating your subscription payment method

Objective

This article walks you through the steps required to update the payment method for your CrashPlan subscription.

Prerequisites

• Purchase Method: This procedure only applies to subscriptions purchased online through Paddle.
  • If you purchased your subscription through the CrashPlan sales team, please contact your account representative.
  • If you purchased through a Managed Service Provider (MSP) or reseller, please contact your provider to update your payment method with them.
• Permissions: You must be the Primary Billing Contact or have one of the following roles in the CrashPlan console:
  • Customer Cloud Admin
  • Billing Admin

Procedure

1. Sign in to the payment portal using method for your role:
   • As the Primary Billing Contact:
     1. Click the Payment Portal link.
     2. Enter the your email address.
     3. Check your inbox for the email containing your login link.
   • As a CrashPlan console admin:
     1. Sign in to the CrashPlan console.
     2. Select Administration > Status > License Plan.
     3. Click Manage Account.
2. Select the Subscriptions tab.
3. Click Update payment method.
   The payment method update form opens.
4. Select a payment method type and enter any requested details.
5. Click Update payment method to complete the update.