Overview
A Technical Account Manager (TAM) is a trusted advisor who makes sure you get the most out of CrashPlan's solutions and services by focusing on their management, health, and architecture. Specific benefits and deliverables of working with a TAM are outlined below.
A named TAM is only included with our Premier Support offering. If you do not currently have Premier Support, please contact your Account Executive or our technical support team.
Benefits
Benefits of a named TAM include:
- Better strategic and technical alignment between you and CrashPlan by:
- Providing insight into CrashPlan's product roadmap
- Identifying technical and business best practices tailored to your organization
- Help with monitoring your environment for potential problems
- Higher return on investment by helping you fully leverage all CrashPlan features included in your subscription
- Your own advocate within CrashPlan who:
- Escalates tickets and issues as necessary
- Coordinates within CrashPlan to increase visibility and prioritize your needs
- Assists with crisis and incident management
Reduced response times for tickets, as included with the Premier Support plan
Deliverables
| Deliverables | Frequency | Desccription |
| Success plans | Ongoing | Alongside your CSM, works with you to build a customized plan that ensures you get the most value from your CrashPlan products and services. |
| Status meetings |
Monthly (minimum) |
Meetings at least once per month to review the status of your CrashPlan environment. Meetings typically include:
|
| Technical expertise | Ongoing | Serves as the technical and escalation point of contact post-deployment, offering guidance on best practices and recommendations tailored to your organization. |
| Customer advocacy | Ongoing | Advocates for you and your specific needs within CrashPlan. |
| Escalations / Issue management | As needed |
|
| Health check | Annually |
Conducts a comprehensive review with you, including:
|