Overview
A healthy environment is one in which active endpoints regularly connect to the CrashPlan cloud to report status and back up data. This article describes the monitoring tools and indicators available in the CrashPlan console to help you identify devices that require attention.
Users and Devices lists
Both the Users list and Devices list allow you to quickly view active or deactivated users and devices by clicking the appropriate tab. You can use this information to determine whether a user or device should be deactivated.
Note on legal holds
Users that are custodians of a legal hold (and their associated devices) cannot be deactivated. They are included in active totals, even if they are no longer with your organization. Work with your Legal department to identify these users when reviewing active user and device totals.
Device health indicators
The User details screen and Device details screen display a progress bar that indicates the health of a specific device based on recent backup activity:
- Green: The device has sent data to the backup destination within the past three days.
- Yellow (Warning): The device hasn't sent any new data to the backup destination in three days.
- Red (Critical): The device hasn't sent any new data to the backup destination in seven days or longer.
In addition, you can review the following statistics to identify devices needing attention:
- Last Backup Activity: (Located in the Devices list) Displays the amount of time elapsed since the device last sent data to CrashPlan.
- Authority Connection: (Located on the Device details screen) Indicates whether the device is Online (authenticated with the CrashPlan cloud) or Offline.
- Last Activity: (Located on the Device details screen) Displays the time elapsed since the device last sent backup data to CrashPlan.
- Completed: (Located on the Device details screen) Represents the time elapsed since the device reached 100% backed up.
Device Status report
Use the Device Status report to gather holistic information about the devices in your CrashPlan environment. You can use this report to list devices by:
- Date and time of last connection: Identifies devices that have not connected recently.
- Date and time of last completed backup: Identifies devices with locked files or other issues preventing backup.
- Abnormally small archives (10 MB or less): Indicates installation or deployment errors preventing data transfer.
- CrashPlan app version: Determines which devices need an upgrade.
For more information, see CrashPlan device status report use cases.
Email warnings
The CrashPlan cloud sends warning emails if a device hasn't sent data to any backup destinations after a certain time period. A warning email indicates that further investigation is needed.
- Default thresholds: Warning messages are sent after three days; critical messages are sent after five days.
- Configuration: You can change the number of days that trigger these emails in your organization's Reporting settings.
CrashPlan API
The CrashPlan API gives you comprehensive access to information about your environment, allowing you to integrate with other monitoring tools or automate responses.
- Device: List all devices in your environment sorted by their last connection date and time.
- User: Identify active, inactive, or blocked users, and list all devices owned by specific users.
- Legal Hold: Identify users associated with active investigations to preserve their devices.
For more information, see Sample uses of the CrashPlan API.