CrashPlan file and folder hierarchy

Overview

This article lists the names and locations of CrashPlan application and log files on user devices. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

CrashPlan branding changes

Due to recent organizational changes, CrashPlan has separated from Code42 Software. As a result, you may notice inconsistencies in the use of CrashPlan and Code42 branding in the product. This will be addressed in a major app release in early 2023.

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use Folder
Main application

C:\Program Files\CrashPlan

Service log files C:\ProgramData\CrashPlan\log
UI log files

C:\Users\<USERNAME>\AppData\Local\CrashPlan\log

Transient caches C:\ProgramData\CrashPlan\cache
Identity file C:\ProgramData\CrashPlan\.identity


Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application


C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan

Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity


Considerations for Windows

The file paths above assume that the architecture of the CrashPlan app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed above.

Software Architecture Operating System Architecture Software Install Location
32-bit 32-bit C:\Program Files
64-bit 64-bit C:\Program Files
32-bit 64-bit C:\Program Files (x86)


Mac

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use Folder
Main application

/Applications/CrashPlan.app/

Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Transient caches /Library/Caches/CrashPlan
CrashPlan app configuration file

/Library/LaunchDaemons/com.code42.service.plist

Identity file /Library/Application Support/CrashPlan/.identity


Installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application

 ~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

Transient caches

~/Library/Caches/CrashPlan

CrashPlan app configuration file

~/Library/LaunchAgents/com.code42.service.plist

Identity file ~/Library/Application Support/CrashPlan/.identity


Linux

Only one installation is supported on a single Linux device. Multiple per-user installations are not supported.

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files

~/.code42/logs

Transient caches /usr/local/crashplan/cache
CrashPlan app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity
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