Overview
For users running the CrashPlan app in a CrashPlan cloud environment, this article lists the operating systems that CrashPlan supports and the anticipated date when support will end.
CrashPlan supports the CrashPlan app running on computers whose operating systems are supported by their vendors. CrashPlan does not support its software on computers running an operating system that is no longer supported by its vendor, including operating systems past the end of vendor support receiving patches through an extended security update program.
For details, see our Operating system support policy.
CrashPlan regularly sends out email communications about changes in operating system support. For more information, see our supported operating systems announcements.
Applies to
CrashPlan cloud environments
Supported operating systems
The following operating systems are currently supported for the CrashPlan app.
Windows
The CrashPlan app is supported on computers running Windows operating systems until the end of the Enterprise and Education editions support lifecycle. The Windows lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet.
| OS version | Release date | End of service for Enterprise and Education editions | Anticipated end of CrashPlan support | Compatible CrashPlan app versions |
|---|---|---|---|---|
| Windows 11, version 22H2 | September 20, 2022 | October 14, 2025 | October 14, 2025 | 10.4 and later |
| Windows 10, version 22H2 | October 18, 2022 | May 13, 2025 | May 13, 2025 | 10.4 and later |
| Windows 10, version 21H2 | November 16, 2021 | June 11, 2024 | June 11, 2024 | 8.8 and later |
| Windows 11, version 21H2 | October 5, 2021 | October 5, 2024 | October 8, 2024 | 8.7.1 and later |
Mac
| macOS version | Release date | Anticipated end of extended support by Apple | Anticipated end of CrashPlan support | Compatible CrashPlan app versions |
|---|---|---|---|---|
| macOS Ventura 13 | October 24, 2022 | October 2025* | October 2025 | 10.4 and later |
| macOS Monterey 12 | October 25, 2021 | October 2024* | October 2024 | 8.7.1 and later |
| macOS Big Sur 11 | November 12, 2020 | November 2023* | November 2023 | 8.5 and later |
* Source: See "Support status" in Wikipedia articles for macOS Ventura, macOS Monterey, and macOS Big Sur.
Linux
CrashPlan supports the latest minor release for each supported major RHEL version after we have certified it to work with our software. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.
| OS version | Release date | Anticipated end of CrashPlan support | Next minor version release date | Compatible CrashPlan app versions |
|---|---|---|---|---|
| Red Hat Enterprise Linux 9 | May 10, 2022 | N/A | Q4 2022 | 10.2 and later |
| Red Hat Enterprise Linux 8 | November 9, 2021 | N/A | Q4 2022 | 8.7 and later |
|
Red Hat Enterprise Linux 7 (Final Release) |
September 30, 2020 | June 30, 2024 | N/A | 8.5 and later |
Ubuntu
The CrashPlan app is supported on computers running Ubuntu operating systems until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.
| OS version | Release date | End of Long Term Support by Ubuntu | Anticipated end of CrashPlan support | Compatible CrashPlan app versions |
|---|---|---|---|---|
| Ubuntu 22.04 | April 21, 2022 | April 2027 | April 2027 | 10.2 and later |
| Ubuntu 20.04 | April 23, 2020 | April 2025 | April 2025 | 8.2 and later |
|
Ubuntu 18.04 |
April 26, 2018 |
April 2023 | April 2023 | 7.0 and later* |
* CrashPlan app versions that are technically compatible may no longer be supported. For details about currently supported CrashPlan app versions, see the CrashPlan cloud version policy.
Virtual desktop infrastructure
A virtual desktop infrastructure (VDI) service provides a desktop operating system instance. Following are the VDIs that CrashPlan supports.
Amazon WorkSpaces
CrashPlan supports Amazon WorkSpaces that run one of the Windows OS versions listed above on the virtual desktop. CrashPlan app version 8.5.1 or above must be installed on the virtual desktop, and additional configuration is required.
Previously supported operating systems
The following operating systems were previously supported for the CrashPlan app, but are no longer supported.
CrashPlan app upgrades may be blocked on unsupported operating systems
If your computer runs an older version of an operating system that is no longer supported by CrashPlan, CrashPlan may block upgrade of the CrashPlan app on the computer. To permit upgrade to the most recent CrashPlan app, update the operating system on the computer to a supported version.
Windows
| Operating system | Vendor and CrashPlan support ended | Last supported CrashPlan app version |
|---|---|---|
| Windows 10, version 20H2 | May 9 2023 | 11.0.1 |
| Windows 10, version 21H1 | December 13, 2022 | 10.4.1 |
| Windows 10, version 1909 | May 10, 2022 | 8.8.4 |
| Windows 10, version 2004 | December 14, 2021 | 8.7 |
| Windows 10, version 1809 | May 11, 2021 | 8.6 |
| Windows 10, version 1803 | May 11, 2021 | 8.6 |
| Windows 10, version 1903 | December 8, 2020 | 8.5 |
| Windows 10, version 1709 | October 13, 2020 | 8.2 |
| Windows 8.1 | January 10, 2023 | 10.4.1 |
| Windows 8 | January 9, 2018 | 6.8 |
| Windows 7 SP1* | January 14, 2020 | 7.4 |
| Windows Vista Service Pack 2 | April 11, 2017 |
4.7 |
| Windows XP |
Vendor support ended: CrashPlan support ended: |
4.7 |
| Windows Server 2012 | October 9, 2018 | 4.7 |
| Windows Server 2008 | January 13, 2015 | 4.7 |
| Windows Server 2003 | July 14, 2015 | 4.2 |
* Windows 7 is no longer supported. For help moving from Windows 7 to Windows 10, see Use the CrashPlan app to help move to Windows 10 (CrashPlan).
Mac
| Operating system | Vendor and CrashPlan support ended | Last supported CrashPlan app version |
|---|---|---|
| macOS Catalina 10.15 |
Vendor support ended: November 2022 CrashPlan support ended: November 2022 |
10.4 |
| macOS Mojave 10.14 | Vendor support ended: November 2021 CrashPlan support ended: January 2022 |
8.8 |
| macOS High Sierra 10.13 | November 2020 | 8.5 |
| macOS Sierra 10.12 | November 2019 | 7.2 |
| OS X El Capitan 10.11 | August 2018 | 6.8 |
| OS X Yosemite 10.10 |
Vendor support ended: CrashPlan support ended: |
6.8 |
| OS X Mavericks 10.9 |
Vendor support ended: CrashPlan support ended: |
6.8 |
| OS X Mountain Lion 10.8 | September 2015 |
4.7 |
| OS X Lion 10.7 | October 2014 |
4.7 |
| Mac OS X Snow Leopard 10.6 | February 2014 | 4.21 |
| Mac OS X Leopard 10.5 | June 2011 | 3.6.4 |
| Mac OS X Tiger 10.4 | September 2009 | 3.2 |
Linux
| Operating system | Vendor and CrashPlan support ended | Last supported CrashPlan app version |
|---|---|---|
| Ubuntu 16.04 | April 2021 | 8.6 |
| Ubuntu 14.04 | April 2019 | 6.9 |
External resources
Windows
Mac
- Apple: macOS support
- Wikipedia: macOS release history
Linux
Red Hat Enterprise Linux
Ubuntu
- Ubuntu: The Ubuntu lifecycle and release cadence
- Ubuntu wiki: Releases
- Wikipedia: Ubuntu version history