CrashPlan notification area and menu bar overview and settings

Overview

The CrashPlan icon in the notification area (Windows) and menu bar (Mac) offers quick access to basic functions such as viewing the backup status, pausing the CrashPlan service, and starting a backup.

Before you begin

If the CrashPlan icon is not visible in the notification area (Windows) or menu bar (Mac), launch it from the CrashPlan app.

  1. Open the CrashPlan app.
  2. Navigate to the Device Preferences:
    • CrashPlan app version 6.8.3 and later: Select settings icon.png Settings.
    • CrashPlan app version 6.8.2 and earlier:
      1. Click Details.
      2. Select the arrow next to your device name.
      3. Choose Device preferences.ENT client preferences arrow.png
  3. Select General.
  4. Enable the following settings to show the CrashPlan icon:
    • Windows:
      • Display CrashPlan icon in notification area
      • (Optional) Display CrashPlan icon in notification area on login
    • Mac:
      • Show CrashPlan status in menu bar
      • (Optional) Open CrashPlan in menu bar on login
 

Notification area and menu bar app

Open the notification area item (Windows) or the menu bar app (Mac) to access basic functions:

  • Windows: In the lower right corner of the screen, click the CrashPlan icon windows app tray icon.png.
  • Mac: In the top right corner of the screen, click the CrashPlan icon mac menu bar icon.png.

ENT client menu bar app.png

Item Description
a Destination name

The name of backup destinations in use for the backup set.

b Backup set size

Size of the backup file selection for the backup set.

  • The size shown can fluctuate if the file verification scan is running.
  • The size shown may not equal the size of the backup set's archive as a result of compression, de-duplication, and version retention.
c Backup destination status icon

Indicates status of backup to this destination:

client status backing up.png

Backing up.

client status working normally.png

Backing up according to your backup schedule and frequency settings. There may or may not be files in the list of files to be backed up.

client status missing setup.png

Backup has not started because the backup set is missing files or folders in your backup file selection, missing a destination, or both. Backup will not start without completing setup.
client status backup not running.png Backup is not running. The CrashPlan app may be scanning the file selection, connecting to the destination, or preparing backup.
client status backup paused.png Backup to the destination is paused. You can still download files when the destination is paused.

client status backup alert.png

Unable to back up and requires intervention to resume backing up.
d Backup set name

Name of the backup set. By default, backup set name is based on your device name.

e Backup destination status message

Describes detailed status information about the backup destination.

f Run backup now

Starts backup on a destination that is waiting for its next scheduled backup. Once initiated, backup will continue until it's complete, even if it extends beyond the scheduled end time. This option is unavailable outside of your backup schedule.

(Version 6.8.2 and earlier): If a backup is currently in progress, the option to Run backup now is replaced by the Pause option. Click Pause to pause the current backup for 24 hours.

g Action menu Contains a menu of options.

Action menu

client tray action menu reference.png

Item Description
a Open CrashPlan Opens the CrashPlan app.
b Pause All Backups

Sets a temporary time period to pause all backups and downloads, ranging from one hour to one day. You can't download or back up files while the CrashPlan service is paused.

(CrashPlan app version 6.8.3 and later): An administrator can prevent pausing with the Pausing Controls setting. If pausing is disabled, the Pause All Backups option does not appear.

c Preferences
Mac only
Sets preferences for the menu bar app's behavior.
- Options
Windows only
Set preferences for notification area app's behavior.
d Quit Menubar App
Mac only
Closes the menu bar app.
The icon is removed from the menu bar.
- Exit
Windows only
Closes the notification area app.
The icon is removed from the notification area.
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