Restore Microsoft Outlook data

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Microsoft Outlook saves your email messages, calendar, tasks, and other items in either an Outlook for Windows Data File (.pst) or an Outlook for Mac Data File (.olm). This article guides you through the process of recovering your Outlook data by restoring your Outlook Data File with the CrashPlan app.

Before you begin

  • Your Outlook Data File must be backed up before it can be restored

  • See the section below to locate your Outlook Data File
Non-CrashPlan products
​Information about products from other manufacturers is intended as a resource to help you get the most out of CrashPlan products. However, our technical support team cannot provide direct assistance for these products. For assistance with products not developed by CrashPlan, contact the product's manufacturer.

Where do I find my Outlook data file?

The default location of your Outlook Data File depends on your operating system and Outlook version.

Operating System Outlook Version File Location
Windows 8 and 10
  • Outlook 2019
  • Outlook 2016
  • Outlook 2013
  • Outlook 2010
C:\Users\<username>\Documents\Outlook Files
Outlook 2007 C:\Users\<username>\AppData\Local\Microsoft\Outlook
macOS 10.12 or later
  • Outlook 2019
  • Outlook 2016
/Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
Outlook 2011 /Users/<username>/Documents/Microsoft User Data/Office 2011 Identities/Main Identity

Step 1: Restore your Outlook data file

To restore your Outlook Data File:

  1. Close Outlook.
  2. Open the CrashPlan app.
  3. See a list of backed-up files:
    • Click Restore Files.
    • (Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.
  1. Locate and select your Outlook Data file.
  2. Click Restore Files.
    The Restore Files Options window appears.
  3. Next to Save selected files to, choose Original Location.
  4. Select Go.
    Your download begins immediately. The Download Activity displays the status of your restored files.

Step 2: Import your Outlook data file

After you restore your Outlook Data File, tell Outlook where to find the file.


Import your Outlook data file

See the following article from Microsoft:


Outlook 2016: Import your Outlook data file

See the following article from Microsoft:

Outlook 2011: Rebuild your Outlook database

See one of the following articles from Microsoft:

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