Problem
When attempting to sign in to the CrashPlan console, the message "Unable to sign in. Check the server address." displays during the login process.
Environment
- CrashPlan console
Cause
This message appears if the username you are using to sign in is present on more than one of our authentication servers. To proceed, you must specify exactly which server environment you want to access.
Resolution
To resolve this issue, you must use the specific console URL associated with your subscription and account rather than the generic login page.
Consult the server addresses below and navigate directly to the correct URL for your environment:
| Subscription | Console URL |
|---|---|
| CrashPlan - Endpoint | |
| CrashPlan for Small Business | |
| CrashPlan Essential | |
| CrashPlan Enterprise | |
| CrashPlan for MSPs |
If you are not sure which URL or server environment your organization uses, contact your administrator or reach out to support for assistance.