Set up two-factor authentication

CrashPlan asks you to set up two-factor authentication (2FA) during the first sign-in after your organization turns 2FA on, and again after your 2FA is reset. You choose a verification method, set it up, and finish signing in.

2FA setup in CrashPlan applies to users who sign in with a CrashPlan account password. If you sign in with single sign-on (SSO), your organization's identity provider handles any multi-factor requirement instead.

Requirements

Setting up CrashPlan 2FA requires one of the following, depending on the method you choose:

• Authenticator app method: An authenticator app that generates time-based one-time password (TOTP) codes, on your phone or in your web browser. For help installing or using an authenticator app, see its developer's documentation.
• Email verification method: Access to the mailbox for the email address you sign in with.

Set up an authenticator app (recommended)

Setting up CrashPlan 2FA with an authenticator app links the app to your CrashPlan account through a QR code or a secret key.

1. Sign in to CrashPlan with your email address and password. CrashPlan asks you to choose an authentication method.
2. Select Authenticator app and click Confirm.
3. In your authenticator app, scan the QR code, or enter the secret key shown on the CrashPlan page.
4. In Enter 6-digit verification code, enter the code your authenticator app currently shows.
5. Click Sign In.

Set up email verification

Setting up CrashPlan 2FA with email verification sends a code to the email address you sign in with each time you sign in.

1. Sign in to CrashPlan with your email address and password. CrashPlan asks you to choose an authentication method.
2. Select Email verification and click Confirm.
3. Open the verification email, sent from noreply@crashplan.com. The code is valid for 5 minutes and can only be used once. If the email has not arrived, or the code has expired, request another code from the sign-in page.
4. Enter the verification code on the sign-in page.
5. Click Verify.

A verification email that still does not arrive is usually held by a spam filter or an email provider rule, and the other causes are listed in Troubleshoot signing in to CrashPlan.

Change your 2FA method later

Moving CrashPlan 2FA to a new phone, or switching between an authenticator app and email verification, starts with a reset of your current 2FA, after which CrashPlan asks you to set it up again. The reset is described in Reset or change your two-factor authentication.