Objective
This article describes the steps required to release a user from a Legal Hold matter. You should perform this procedure to release a user from a Legal Hold, or if their device is still listed as being under Legal Hold status.
Prerequisites
- CrashPlan console: Access to the administration console.
- Roles: Your user account must have the Customer Cloud Admin (CCA) or Cross-Org Legal Admin role.
Procedure
To fully release a user and remove the Legal Hold status from their device, you must release the custodian from the matter and then close the matter itself.
- Sign in to the CrashPlan console.
- Navigate to Legal Hold > Matters > All Matters.
- Select the matter associated with the user.
- Select the Custodians tab.
- Select the custodian (user) you wish to release.
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Click Release.
Note: This ends the legal hold requirement for the user but does not immediately close the matter. - Select the Overview or Details tab.
- Click Close.
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Confirm the closure to formally end the legal hold.
The device is removed from Legal Hold and data previously on hold becomes subject to standard retention and deletion policies.