This page lists new features and bug fixes released to the CrashPlan cloud.

October

Enhancements and upgrades

October 15, 2025

• Logging improvements.
• Performance improvements.
• Security updates.

Bug fixes

October 15, 2025

Fixed an issue where certain backup destinations were temporarily unavailable and unable to connect.

August

Enhancements and upgrades

August 20, 2025

• Further refinements to the staged release process that was announced with the release of the 11.7 CrashPlan app.
• Logging improvements.
• Email language updates.
• Performance improvements.

Bug fixes

August 20, 2025

• Fixed an issue where the audit log would not properly display MFA changes.

July

Enhancements and updates

July 23, 2025

New: Email Two-Factor Authentication (2FA)

Email 2FA is now available as an alternative to app-based and browser-based authentication. For more information, see our article on two-factor authentication. 

Other updates

• When a user or admin signs in after enabling 2FA, there is now a 2FA selection screen to choose between email or app-based authentication.
• Changes to 2FA are now shown in the Audit log.
• When enabling or disabling 2FA, there is now a message that appears to confirm the change.
• Performance improvements. 

June

Enhancements and updates

June 25, 2025

Changes to Two-Factor Authentication requirements

Two-Factor Authentication is no longer required for CrashPlan Essential and Small Business users and can be turned on or off as desired.

Updated CrashPlan app download links

Download links for the latest version of the CrashPlan app now use a new format:

https://host:port/api/v3/download/agent/operating_system

If you've previously saved CrashPlan download links, you'll need to begin using the new links going forward. You can find the updated links in our installation support article.

More updates

• Security updates.
• Logging improvements
• Performance improvements.

Bug fixes

June 25, 2025

• Fixed an issue where 2FA and SSO could both be active for a specific user at the same time.
• Fixed an issue that prevented user-requested maintenance in rare circumstances.
• Fixed an issue that created visual errors in the License Plan page for certain users.
• Fixed an issue with the email backup report feature that excluded certain devices from the report.

May

Enhancements and updates

May 22, 2025

• The CrashPlan app upgrade experience has been improved to reduce potential interruptions to backup and restore activity.
• Security updates.
• Logging improvements.
• Performance improvements. 

Bug fixes

May 22, 2025

• Fixed an issue where backup size could be calculated and displayed incorrectly for devices using a Microsoft Azure storage destination.
• Fixed an issue where duplicate file names could appear in the web restore interface.
• Fixed an issue where a backup archive could become stuck in archive maintenance.

April

Enhancements and updates

April 23, 2025

• Added the tenant.uid command to the CLI, which will show the tenant UID of the current signed-in user. Users must have the system.command_restricted permission to use this command. 
• API documentation updates.
• Security updates.
• Performance improvements.

Bug fixes

April 23, 2025

Fixed an issue where an error would be returned when attempting to request a token when setting up a new API client in the CrashPlan console.

March

Enhancements and updates

March 20, 2025

One and two year subscription plans are now available for CrashPlan for Small Business. To upgrade to one of these options, go to the License Plan page in the CrashPlan console.

March 18, 2025

• When selecting a location for a push restore, CrashPlan now retrieves folder locations more efficiently (resulting in faster performance for browsing and selecting large folders). 
• Performance improvements. 
• Messaging and API updates. 
• Logging improvements. 
• API documentation updates. 

Bug fixes

March 18, 2025

• Fixed an issue where new CrashPlan Essential customers would sometimes be unable to complete account registration.
• Fixed an issue where new CrashPlan Essential and Professional Customers were not receiving certain email alerts and reports by default.
• Fixed an issue where deactivated organizations would not be visible in the Deactivated tab of the Organizations list.

January

Enhancements and updates

January 22, 2025

• Logging improvements.
• API improvements.
• Performance enhancements.

Bug fixes

January 22, 2025

• Fixed an issue where archive hold expiration dates were not appropriately observed and archives would not be purged according to schedule.
• Fixed an issue where some CrashPlan product plans would receive unintended emails.
• Fixed an issue where choosing to delay a CrashPlan app update could still result in the CrashPlan app displaying the new version number even though it had not upgraded.