Release notification: CrashPlan app 11.0.0

CrashPlan has released app version 11.0. Devices will upgrade automatically unless you have configured a global delay or organization exception.

Highlights of version 11.0: 

  • Agent rebranding
  • Upgrade and installation bug fixes
  • Various performance improvements

See the release notes for all items included in this release and for updates on release timing. For additional information, please reach out to CrashPlan technical support.

Action required for macOS devices

As we communicated previously, full disk access will need to be re-allowed for the updated CrashPlan app due to MacOS security requirements. If you use a mobile device management system such as JAMF or Kandji, you’ll need to deploy a new sample .mobileconfig file before release. The updated .mobileconfig sample file is now available.

Note: the Code42 .mobileconfig file must remain in place on managed devices until the upgrade to 11.0 is completed. This will ensure seamless functionality during the transition.

Release checklist

Please review your environment for items which will need to be updated across various allow/block lists prior to the agent upgrade. Some items to consider include:

  • EDR / Antivirus
    • Application name and hash will be changing
  • Installation/Packaging
    • Install and Uninstall scripts will need to be modified to align with updated naming
    • A new configuration profile (.mobileconfig file) for Mac installations will need to be deployed to managed devices running macOS
    • Username detection scripts may need to be updated if they are using advanced scripting that references Code42 processes or configuration files.  If you are unsure whether your script references Code42 please contact CrashPlan Enterprise Support
  • Internal Documentation
    • Review any internal documentation you may have created and plan to update any screenshots or folder paths referenced therein following upgrade to CrashPlan 11.0

Learn more

To find exact paths/names, recommendations and procedures to follow, please see our article CrashPlan app version 11.0 changes to application and service names.

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