Technical support information
The resources below provide technical support details for specific CrashPlan products, maintenance, and policy updates.
- Send system information to support
- Change to time format returned in API responses
- Changes to US2 server URLs in August 2021
- Contact support: create a ticket, chat, or call
- CrashPlan authorized subprocessors
- CrashPlan frequently asked questions
- CrashPlan operating system support policy
- CrashPlan product plans
- CrashPlan response to industry security incidents
- CrashPlan security advisories
- CrashPlan status
- CrashPlan support policy
- CrashPlan supported version policy
- Differences between your CrashPlan accounts
- Identify your CrashPlan product plan, version, or role
- Identify your product
- Policy notifications
- Product lifecycle policy
- Review your support tickets
- Scheduled maintenance
- Send logs to support
- Sign up for the enterprise customer portal
- Software version end-of-life policy
- Technical Account Manager (TAM) details
- Translation policy
- Which CrashPlan app version am I using?