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CrashPlan customer support resources
CrashPlan customer support resources
The resources below provide customer support details for specific CrashPlan products, maintenance, and policy updates.
Send logs to enterprise support
Send system information to support
Change to time format returned in API responses
Changes to US2 server URLs in August 2021 (Enterprise)
Contact support: create a ticket, chat, or call
CrashPlan authorized subprocessors
CrashPlan cloud version policy
CrashPlan for Small Business software version policy
CrashPlan frequently asked questions
CrashPlan operating system support policy
CrashPlan Product Plans
CrashPlan response to industry security incidents
CrashPlan security advisories
CrashPlan status
CrashPlan support policy (Enterprise)
Differences between your CrashPlan accounts
Identify your CrashPlan product plan, version, or role
Identify your product
Policy notifications
Product lifecycle policy
Reset your password
Scheduled maintenance
Send log files to support (Small Business)
Sign up for the enterprise customer portal
Software version end-of-life policy
Support policy (Small Business)
Supported operating systems (Small Business)
Technical Account Manager (TAM) details
Translation policy
Which CrashPlan app version am I using?
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https://support.crashplan.com/hc/en-us/categories/8553387472013-CrashPlan-Cloud-for-Enterprise
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CrashPlan for Enterprise
custom
https://support.crashplan.com/hc/en-us/categories/8553460664845-CrashPlan-for-Small-Business
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CrashPlan for Small Business
sign in, download files, two-factor authentication,