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CrashPlan customer support resources

The resources below provide customer support details for specific CrashPlan products, maintenance, and policy updates.
  • Send logs to enterprise support
  • Send system information to support
  • Change to time format returned in API responses
  • Changes to US2 server URLs in August 2021 (Enterprise)
  • Contact support: create a ticket, chat, or call
  • CrashPlan authorized subprocessors
  • CrashPlan cloud version policy
  • CrashPlan for Small Business software version policy
  • CrashPlan frequently asked questions
  • CrashPlan operating system support policy
  • CrashPlan Product Plans
  • CrashPlan response to industry security incidents
  • CrashPlan security advisories
  • CrashPlan status
  • CrashPlan support policy (Enterprise)
  • Differences between your CrashPlan accounts
  • Identify your CrashPlan product plan, version, or role
  • Identify your product
  • Policy notifications
  • Product lifecycle policy
  • Scheduled maintenance
  • Send CrashPlan for Small Business log files to support
  • Sign up for the enterprise customer portal
  • Software version end-of-life policy
  • Support policy (Small Business)
  • Supported operating systems (Small Business)
  • Technical Account Manager (TAM) details
  • Translation policy
  • Which CrashPlan app version am I using?
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https://support.crashplan.com/hc/en-us/categories/8553387472013-CrashPlan-Cloud-for-Enterprise
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CrashPlan for Enterprise
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https://support.crashplan.com/hc/en-us/categories/8553460664845-CrashPlan-for-Small-Business
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CrashPlan for Small Business
sign in, download files, two-factor authentication,