CrashPlan customer support resources
The resources below provide customer support details for specific CrashPlan products, maintenance, and policy updates.
- Send logs to enterprise support
- Send system information to support
- Change to time format returned in API responses
- Changes to US2 server URLs in August 2021 (Enterprise)
- Contact support: create a ticket, chat, or call
- CrashPlan authorized subprocessors
- CrashPlan cloud version policy
- CrashPlan for Small Business software version policy
- CrashPlan frequently asked questions
- CrashPlan operating system support policy
- CrashPlan Product Plans
- CrashPlan response to industry security incidents
- CrashPlan security advisories
- CrashPlan status
- CrashPlan support policy (Enterprise)
- Differences between your CrashPlan accounts
- Identify your CrashPlan product plan, version, or role
- Identify your product
- Policy notifications
- Product lifecycle policy
- Reset your password
- Scheduled maintenance
- Send log files to support (Small Business)
- Sign up for the enterprise customer portal
- Software version end-of-life policy
- Support policy (Small Business)
- Supported operating systems (Small Business)
- Technical Account Manager (TAM) details
- Translation policy
- Which CrashPlan app version am I using?