Troubleshooting
The articles in this section include troubleshooting information and related solutions for issues you may encounter with CrashPlan for Small Business. This section also documents known issues.
- Add a cloud destination (Small Business)
- Adjust app settings for memory usage with large backups (Small Business)
- Assign your computer a new ID (Small Business)
- Backup stalls due to too many open files (Small Business)
- Can't find files after replacing a device using (Small Business)
- Cannot connect to background service (Small Business)
- Cannot connect to destination (Small Business)
- Cannot open app due to uncaught exception error (Small Business)
- Check the status of your backup (Small Business)
- Clear the app cache (Small Business)
- Combine email reports (Small Business)
- Connect to CrashPlan PRO Online
- Connection shows network blocked (Small Business)
- CrashPlan app and QuickBooks (Small Business)
- CrashPlan app does not run (Small Business)
- CrashPlan app shows 0MB selected (Small Business)
- CrashPlan app status messages (Small Business)
- CrashPlan commands (Small Business)
- Destination unavailable (Crashplan for Small Business)
- External drive stops backing up on Mac (CrashPlan for Small Business)
- Forgot your archive key password or custom encryption key? (CrashPlan for Small Business)
- How does the CrashPlan app detect away and present settings? (CrashPlan for Small Business)
- Incorrect capitalization in the file selection (CrashPlan for Small Business)
- Installing the CrashPlan app prompts for access to contacts, calendar, and tasks (CrashPlan for Small Business)
- Is my CrashPlan for Small Business backup starting over?
- Known conflicts with the CrashPlan app for CrashPlan for Small Business
- Linux real-time file watching errors in CrashPlan for Small Business
- macOS not backing up files with personal data (Small Business)
- Read CrashPlan app log files (Small Business)
- Real-time changes not detected (Small Business)