CrashPlan reseller program agreement


This article applies to CrashPlan for MSPs only.png

Effective January 11, 2021

By registering for the CrashPlan Reseller Program, you agree to this CrashPlan Reseller Program Agreement (“Agreement”).  “You” means the entity that you represent.  “CrashPlan” means CrashPlan Group, LLC. This Agreement is effective as of the date of initial enrollment and will continue for a period of one year.  After that, this Agreement will automatically renew for successive one year terms unless either party provides written notice of non-renewal at least 60 days prior to the expiration of that term.

1. Definitions

1.1 Affiliate” means, for a party at a given time, an entity that is directly controlled by, under common control with, or controls that party, where “control” means an ownership, voting or similar interest representing more than 50% of the total interests then outstanding of that entity.

1.2 Customer” means the entity identified on the Order to whom you may resell the Offerings for use by that entity (and not for further distribution).

1.3 Intellectual Property Rights” means all worldwide intellectual property rights, including copyrights, trademarks, service marks, trade secrets, patents, patent applications and moral rights, whether registered or unregistered.

1.4  “Master Services Agreement” means the master services agreement between your Customer and CrashPlan, or if no such agreement exists, the CrashPlan Master Services Agreement available at

1.5 Offerings” means all products and services that CrashPlan provides to you under this Agreement.

1.6 Order” means a signed Quote or other ordering document that you or your authorized distributor issues to CrashPlan.

1.7 Partner Portal” means the website for the Program, currently available at

1.8  Price List” means the CrashPlan price list for the Program.

1.9 Program” means the CrashPlan Accelerate Partner Program.

1.10 "Program Guide" means the program guide published by CrashPlan for the Program and available via the Partner Portal.

1.11 Subscription Term” means the term during which your Customer may use the Offerings.

1.12 Territory” means the country in which you are domiciled, unless you are domiciled in the European Economic Area, in which case Territory means the European Economic Area.

1.13 Quote” means CrashPlan’s written description of the Offerings and applicable terms that CrashPlan issues to you.

2. CrashPlan partner program

2.1 Appointment.  CrashPlan appoints you as a reseller in the Territory.  Your participation in the Program is contingent upon your compliance with the terms of the Program Guide.  If you comply with the terms of this Agreement and the Program Guide, CrashPlan will provide you with the benefits set forth in the Program Guide.  CrashPlan can modify the Program Guide on a non-discriminatory basis, and any modifications will take effect 60 days after CrashPlan provides you notice of those changes by posting the revised Program Guide to the Partner Portal.  If you object to any changes, your sole remedy is to resign from the Program and terminate this Agreement.

2.2 Program Branding.  CrashPlan grants you a non-exclusive right to use the CrashPlan trademarks listed in the Program Guide to promote your sale of the Offerings in accordance with CrashPlan’s then-current trademark usage guidelines.  You will not register an identical or virtually identical CrashPlan trademark as a second level domain name.  You will not use a domain name, corporate name, email address or social media profile that incorporates any CrashPlan trademark in a manner likely to create confusion as to CrashPlan’s affiliation with you.

2.3 Not-For-Resale Offerings. If CrashPlan provides you with not-for-resale (“NFR”) licenses to the Offerings, you will use those NFR Offerings subject to the terms of the Master Services Agreement, except as further restricted as follows: (1) you may only use NFR Offerings during the term of this Agreement, (2) you must only use NFR Offerings for product demonstration purposes, and (3) you will not use NFR Offerings for your own data processing.

3. Resale of the offerings

You may purchase the Offerings and resell them to a Customer located in the Territory.  You are solely responsible for determining the price at which you resell the Offerings.  You will notify your Customer prior to the time of sale that the Customer’s use of the Offerings is for the Subscription Term and subject to the Master Services Agreement.  As between you and CrashPlan, CrashPlan retains all right, title and interest in and to the Offerings and all related Intellectual Property Rights.  Your Customer’s rights to use the Offerings are only those expressly granted in the Master Services Agreement.  All software is licensed and not sold, even if CrashPlan uses words like “sale” or “purchase” in sales materials.

4. Ordering and payment

4.1 Purchase.  You may purchase Offerings from a CrashPlan authorized distributor or, if permitted by the Program, directly from CrashPlan.  If you purchase through an authorized distributor, sections 4.2 (Ordering and Payment: Price List), 4.3 (Ordering and Payment: Payment), and 4.4 (Ordering and Payment: Taxes) will not apply to that purchase.  No terms or conditions of any Order, purchase order, acknowledgment, invoice or other business form used in connection with any purchase from CrashPlan will have any effect on the terms of this Agreement regardless of either party’s failure to object to such terms or conditions.  Each party rejects all additional or conflicting terms or conditions.  No Order is binding on CrashPlan until CrashPlan makes an ordered Offering available to you or your Customer.  All Orders are non-refundable and non-cancelable except as expressly provided in this Agreement.

4.2 Price List.  All Offerings available for direct purchase are listed in the Price List.  CrashPlan may revise the price list on 30 days’ written notice to you.  Any revisions to the Price List will apply to Orders that CrashPlan receives after the effective date of the revision.  If CrashPlan provides you a Quote that expressly provides a longer effective term for the prices on that Quote, that pricing will supersede the Price List during the effective time provided in the Quote.    

4.3 Payment.  CrashPlan will invoice you for the fees stated on the Price List or your Quote after accepting your Order.  You will pay all fees in the amount and currency specified on your invoice within 30 days of the invoice date.  All amounts not paid when due will accrue interest daily at the lower of a monthly rate of 1.5% or the highest rate allowed by law on the unpaid balance until paid in full. 

4.4 Taxes.  All fees owed under this Agreement are exclusive of any Taxes.  “Taxes” means any sales, VAT, GST (Goods and Services Tax), use, gross receipts, business and occupation, and other taxes (other than taxes on CrashPlan’s income), export and import fees, customs duties and similar charges imposed by any government or other authority.  You will pay or reimburse CrashPlan for all Taxes arising out of the transactions occurring under this Agreement.  If you are required to pay or withhold any Tax for payments due under this Agreement, you will gross up your payments to CrashPlan so that CrashPlan receives all sums due in full and free from any deductions.  CrashPlan can rely on the name and address you provide to CrashPlan as being the place of supply for sales tax, income tax, and VAT purposes.

4.5 Refunds.  If CrashPlan provides your Customer a refund under the Master Services Agreement, CrashPlan will issue the refund to you or to your authorized distributor (who will then issue a refund to you).  In each case, the refund will be based on the amount received from you for the refunded portion of the Offering.  You will refund your Customer a proportional amount based on the amount you received from the Customer for the refunded portion of the Offering.

4.6 CrashPlan Affiliates.  You will place Orders with CrashPlan or its Affiliate as indicated by CrashPlan.  If you place an Order with a CrashPlan Affiliate, then that Affiliate will act as “CrashPlan” for section 4 (Ordering and Payment).  CrashPlan is responsible for its Affiliate’s compliance with this Agreement. 

5. Warranties

5.1 Offering Warranty.  CrashPlan will provide any warranty for the Offerings directly to your Customer.  This warranty is described in the Master Services Agreement or a separate agreement between CrashPlan and your Customer.  You will not make any warranties to your customer regarding the Offering.

5.2 Disclaimer.  To the extent permitted by law, CrashPlan disclaims all other warranties, whether express, implied or statutory (including any implied warranties of merchantability, fitness for a particular purpose, title or noninfringement), and any warranties arising from usage of trade, course of dealing or course of performance.  CrashPlan does not warrant that the Offerings will meet your Customer’s requirements or that they will be accurate or operate without interruption or error. 

6. CrashPlan indemnification

6.1 Subject to the remainder of section 6 (CrashPlan Indemnification), CrashPlan will defend you against any unaffiliated third party claim that your sale or distribution of the Offerings infringe any patent, trademark or copyright, or misappropriate a trade secret, of that third party under the laws of (A) the United States, (B) Canada, (C) the United Kingdom, (D) Australia, and (E) any European Economic Area member state (“Infringement Claim”).  CrashPlan will indemnify you from the resulting costs and damages finally awarded against you to that third party by a court of competent jurisdiction or agreed to in settlement.  CrashPlan’s obligations only apply if you: (1) promptly notify CrashPlan of the Infringement Claim in writing, (2) allow CrashPlan sole control over the defense for the claim and any settlement negotiations, and (3) reasonably cooperate in response to CrashPlan’s requests for assistance.  You may not settle or compromise any Infringement Claim without CrashPlan’s prior written consent.

6.2 CrashPlan will not have any obligation under section 6.1 (CrashPlan Indemnification) with respect to any claim or award based on (A) a combination of Offerings with non-CrashPlan products; (B) any modification to the Offerings by anyone other than CrashPlan; or (C) any Offerings provided on a no charge, beta or evaluation basis.

6.3 This section 6 (CrashPlan Indemnification) is your sole exclusive remedy and CrashPlan’s entire liability for any infringement claims or actions.

7. Limitations of liability

7.1 Exclusion of Damages.  Neither CrashPlan nor you are liable for any lost profits or business opportunities, loss of use, business interruption, or any indirect, special, punitive, incidental or consequential damages under any theory of liability.  This exclusion applies regardless of whether CrashPlan or you have been advised of the possibility of those damages and regardless of whether any remedy fails of its essential purpose.

7.2 Cap on Monetary Liability.  The maximum aggregate liability for CrashPlan or you for claims under this Agreement will not exceed an amount equal to the total fees paid or payable to CrashPlan for Orders accepted under this Agreement in the 12 months prior to the event giving rise to the claim.

7.3 Further limitations.  CrashPlan’s licensors and third party service providers have no liability of any kind under this Agreement, and you may not bring a claim directly against any of them under this Agreement.

7.4 Exclusions.  The exclusions and limitations in section 7 (Limitations of Liability) will not apply to: (A) either party’s violation of the other party’s or its licensor’s Intellectual Property Rights; (B) CrashPlan’s obligations in section 6 (CrashPlan Indemnification); (C) your payment obligations under section 4 (Orders and Payment); (D) either party’s obligation to pay fees, costs and expenses under section 11.2 (General: Governing Law and Venue); (E) either party’s liability for death or personal injury caused by its negligence; or (F) any liability that cannot be excluded under applicable law.

8. Program records

During the term of this Agreement and for the two (2) year period following termination, you (1) will maintain complete, clear, and accurate records regarding any activity related to the Offerings, including, where applicable, records of the Offerings distributed, by product type, customer name and location, and (2) will permit CrashPlan or its designate to review those records to verify compliance with this Agreement, and shall provide your full cooperation in the review.  CrashPlan will provide you with reasonable notice of intent to review the records, and any review will occur during normal business hours and be conducted in a manner that uses commercially-reasonable efforts to minimize disruption to your business.  CrashPlan will not have physical access to your computing devices in connection with any review.  You will promptly pay to CrashPlan any underpayments revealed by the review, including interest for late payments calculated from the date that payments should have been made.

9. Confidential information

9.1 Obligations.  “Confidential Information” means non-public information provided in connection with this Agreement that is labeled “confidential” or the like, or is provided under circumstances reasonably indicating its confidentiality.  CrashPlan’s Confidential Information includes this Agreement, your pricing, and product roadmaps.  A party (“recipient”) may use Confidential Information of the other party (“discloser”) solely to exercise its rights and perform its obligations under this Agreement.  CrashPlan and you will each protect the other party’s Confidential Information in the same manner as it protects its own Confidential Information of a similar nature, but in any event with not less than reasonable care. 

9.2 Exclusions.  The recipient’s obligations under section 9.1 (Confidential Information: Obligations) will terminate with respect to any Confidential Information that the recipient can show: (A) was already rightfully known to the recipient without any obligation of confidentiality at the time of disclosure; (B) was disclosed to the recipient by a third party who had the right to make the disclosure without any confidentiality restrictions; (C) was at the time of disclosure, or through no fault of the recipient has become, generally available to the public; or (D) was independently developed by the recipient without access to or use of the discloser’s Confidential Information.

9.3 Permitted Disclosures.  The recipient may disclose Confidential Information only to its employees, professional advisors, service providers or contractors who have a need to know the Confidential Information and who are under a similar duty of confidentiality.  The recipient may also disclose Confidential Information to the extent required by law or regulation, in which case the recipient will notify the discloser as soon as practicable and if permitted by law or regulation.  At the discloser’s request and expense, the recipient will take reasonable steps to contest and to limit the scope of any required disclosure.

9.4 Remedies.  The discloser may seek an injunction to prevent the actual or threatened unauthorized disclosure of Confidential Information without the necessity of proving irreparable injury or the inadequacy of monetary damages.

10. Term and termination

10.1 Term.  This Agreement applies during the term identified in the preamble, unless terminated earlier in accordance with this Agreement.

10.2 Termination

(A) For Convenience.  Either party may terminate this Agreement upon 60 days’ written notice.  

(B) For Breach.  Either party may terminate this Agreement immediately by written notice if the other party materially breaches this Agreement and does not cure the breach within 30 days of receiving written notice describing the breach. 

(C) For Insolvency.  Either party may terminate this Agreement effective immediately by written notice if the other party (A) becomes insolvent, admits in writing its inability to pay its debts as they mature, or makes an assignment for the benefit of creditors; or (B) becomes subject to control of a trustee, receiver or similar authority, or to any bankruptcy or insolvency proceeding. 

10.3 Effect of Expiration or Termination.  Upon termination or expiration of this Agreement, CrashPlan and you will each delete any Confidential Information of the other party.  Any termination of this Agreement will not affect the rights of Customers to use the Offerings subject to the Master Services Agreement.

10.4 Survival.  The following sections will survive termination or expiration of this Agreement: 4.3 (Ordering and Payment: Payment); 5.2 (Warranties: Disclaimer); 6 (CrashPlan Indemnification); 7 (Limitations of Liability); 9 (Confidentiality); 10 (Term and Termination); and 11 (General).

11. General

11.1 Assignment.  Neither party may assign its rights or obligations under this Agreement, by operation of law or otherwise, without the prior written consent of the other party.  But either party may assign this Agreement without consent to its affiliates or to any successor or assign that has acquired substantially all of its business relating to this Agreement.  This Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.  Any purported assignment in violation of this section is void.

11.2 Governing Law and Venue. If you are domiciled in North America, this Agreement is governed by the laws of the State of New York without regard to its principles of conflicts of law, and any dispute arising out of this Agreement will be exclusively resolved in the State or Federal courts located in Hennepin County, Minnesota.  If you are domiciled outside of North America, this Agreement is governed by the laws of England and Wales without regard to its principles of conflicts of law, and any dispute arising out of this Agreement will be exclusively resolved in the English courts.  Any party may seek injunctive relief in any jurisdiction.  The 1980 U.N. Convention on Contracts for the International Sale of Goods will not apply.  If any legal action is brought by a party to enforce this Agreement, the prevailing party is entitled to receive its reasonable attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive from the non-prevailing party.

11.3 Compliance with Laws.  Each party will comply with any statutes and regulations that apply to it in its performance under this Agreement.

11.4 Export Compliance.  The Offerings are of United States origin, are provided subject to the U.S. Export Administration Regulations, and may be subject to export control laws.  You are not, and are not acting on behalf of: (A) any person who is a citizen, national, or resident of, or who is controlled by, the government of any country to which the United States has prohibited export transactions; or (B) any person or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons, or the U.S. Commerce Department Denied Persons List or Entity List.  You are not subject, either directly or indirectly, to any order issued by any agency of the United States government revoking or denying, in whole or in part, your United States export privileges.

11.5 Anti-Corruption Regulation.  CrashPlan and you will each comply with the U.S. Foreign Corrupt Practices Act and all other anti-bribery laws. Neither you, CrashPlan, nor any of the respective agents or employees will offer, pay, promise or authorize any direct or indirect payments, or provide anything of value to any Official for the purpose of obtaining business involving the Offerings.  An “Official” means (A) any person holding an executive, legislative, judicial or administrative office, whether elected or appointed, (B) any official or employee of any public international organization, such as the United Nations or World Bank, (C) any person acting in any official capacity for or on behalf of a government, public enterprise or state-owned business, (D) any political party or party official, (E) any political candidate, or (F) any person or entity whom CrashPlan or you has reason to believe will give part of the payments to any of the previously mentioned categories of people.

11.6 Data Processing.  CrashPlan collects account-related data relating to your purchase and resale of the Offerings ("Administrative Data"). CrashPlan uses the Administrative Data and uses it to provide the Offerings, bill you for the Offerings, advise you of new CrashPlan products and services, and comply with CrashPlan's contractual obligations and applicable law. CrashPlan is an independent controller of the Administrative Data and will process the Administrative Data under the CrashPlan privacy statement available at:

11.7 U.S. Government Rights.  CrashPlan provides the Offerings, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Offerings include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these terms, it must negotiate with CrashPlan to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.

11.8 Notice.  All notices will be in writing and deemed given the second business day after mailing if sent by a recognized overnight courier (receipt requested). CrashPlan will send notices to you at the address in your Quote. You will send notices to CrashPlan at: CrashPlan Group LLC, 400 S 4th ST #410, PMB 31083, Minneapolis, MN 55415-1419, United States of America, Attention: General Counsel. Except for notices of termination or indemnification, notices may also be delivered by email and are effective the business day after sending. CrashPlan will email billing-related notices to the billing contact that you designate. CrashPlan will email Offering-related notices to the system administrator that you designate. You will email all notices to CrashPlan at

11.9 Force Majeure.  Neither party will be liable for any delay or failure to perform any obligations under this Agreement or any Order (except for payment obligations), due to any cause beyond its reasonable control including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications or other utility failures, supply failures by third party service providers (including internet service provider failures or delays, or denial of service attacks), earthquakes, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism or war.

11.10 Entire Agreement.  The Agreement as it may be modified from time to time is the entire agreement of the parties regarding its subject matter. The Agreement supersedes all prior or contemporaneous communications, understandings and agreements, whether written or oral, between the parties regarding its subject matter.  In the event of a conflict, the descending order of precedence is: (A) a Quote, (B) the Agreement and (C) the Program Guide.

11.11 Counterparts.  Each party may sign this Agreement using an electronic or handwritten signature, which are of equal effect, whether on original or electronic copies.

11.12 Waiver and Amendment.  The waiver of a breach of any provision of the Agreement will not constitute a waiver of any other provision or any later breach.  Any modification of this Agreement must be in writing and signed by the party against whom the modification will be enforced.

11.13 Relationship of the Parties.  The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture or agency relationship. Neither party has any authority to assume or create any obligation of any kind in the name of or on behalf of the other party.

11.14 Third Party Rights.  Other than as expressly provided in the Agreement, the Agreement does not create any rights for any person who is not a party to it, including under the Contracts (Rights of Third Parties) Act of 1999.  No person who is not a party to the Agreement may enforce any of its terms or rely on any exclusion or limitation contained in it.  But CrashPlan’s licensors and third party service providers are beneficiaries of the warranty disclaimers and limitations of liability in the Agreement.

11.15 Severability.  If any provision of the Agreement is held to be invalid or unenforceable, the remaining provisions of the Agreement will remain in force the maximum extent feasible or permitted by law.

11.16 Construction.  The Offerings will be provided in the English language.  The word “including” means “including but not limited to.” Section headings are for convenience only and are not to be used in interpreting this Agreement. 

End of Agreement

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