Covered Entities under HIPAA must have a signed Business Associate Agreement (BAA) with CrashPlan prior to using CrashPlan products to store electronic protected health information (ePHI). Whether or not CrashPlan can act as a Business Associate depends on your product plan.
You can pursue a BAA at any time, whether you are an existing customer seeking support to meet HIPAA compliance needs or a new customer who wants to have a BAA as you begin using CrashPlan products. In either case, the CrashPlan sales team can facilitate execution of BAAs with HIPAA Covered Entities.
CrashPlan will enter into a BAA based on your product plan at the time the BAA is executed.
Obtain a BAA
For more information about obtaining a BAA:
- New CrashPlan customer: Please contact CrashPlan sales
- Existing CrashPlan customer: Please contact your CrashPlan representative. If you do not know how to contact your CrashPlan representative, you can contact us through our website.
- New and existing CrashPlan for Small Business customers: Please contact our technical support team.
Customers with an existing BAA
If you already signed a BAA with CrashPlan and are thinking about changing your product plan, contact CrashPlan sales to determine whether CrashPlan can continue to provide service as a Business Associate under the BAA.