Obtain a BAA with CrashPlan


Covered Entities under HIPAA must have a signed Business Associate Agreement (BAA) with CrashPlan prior to using CrashPlan products to store electronic protected health information (ePHI). Whether or not CrashPlan can act as a Business Associate depends on your product plan.  

You can pursue a BAA at any time, whether you are an existing customer seeking support to meet HIPAA compliance needs or a new customer who wants to have a BAA as you begin using CrashPlan products. In either case, the CrashPlan sales team can facilitate execution of BAAs with HIPAA Covered Entities. 

BAA requirements

CrashPlan will enter into a BAA based on your product plan at the time the BAA is executed.

Obtain a BAA 

For more information about obtaining a BAA:

  • New CrashPlan customer: Please contact CrashPlan sales
  • Existing CrashPlan customer: Please contact your CrashPlan representative. If you do not know how to contact your CrashPlan representative, you can contact us through our website.
  • New and existing CrashPlan for Small Business customers: Please contact our technical support team.

Customers with an existing BAA

If you already signed a BAA with CrashPlan and are thinking about changing your product plan, contact CrashPlan sales to determine whether CrashPlan can continue to provide service as a Business Associate under the BAA.

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