Obtain a BAA with CrashPlan

This article applies to CrashPlan Professional, Enterprise, MSPs, and Small Business.png


Covered Entities under HIPAA must have a signed Business Associate Agreement (BAA) with CrashPlan prior to using CrashPlan products to store electronic protected health information (ePHI). Whether or not CrashPlan can act as a Business Associate depends on your product plan.  

You can pursue a BAA at any time, whether you are an existing customer seeking support to meet HIPAA compliance needs or a new customer who wants to have a BAA as you begin using CrashPlan products. In either case, the CrashPlan sales team can facilitate execution of BAAs with HIPAA Covered Entities. 

BAA requirements

CrashPlan will enter into a BAA based on your product plan at the time the BAA is executed.

Obtain a BAA 

For more information about obtaining a BAA:

CrashPlan Professional, Enterprise, and MSPs

  • New CrashPlan customer: Contact CrashPlan sales.
  • Existing CrashPlan customer: Contact your CrashPlan representative. If you do not know how to contact your CrashPlan representative, you can contact us through our website.

CrashPlan for Small Business

Contact our technical support team.

Customers with an existing BAA

If you already signed a BAA with CrashPlan and are thinking about changing your product plan, contact CrashPlan sales to determine whether CrashPlan can continue to provide service as a Business Associate under the BAA.

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