CrashPlan cloud release notes (CrashPlan)

Overview

This page lists new features and bug fixes released to the CrashPlan cloud. Click a month below to expand or collapse the details.

For the CrashPlan app, see CrashPlan app version 10.4 release notes.

November 2022

November 12, 2022

Bug fixes

  • Fixed an issue where starting a web restore job from the CrashPlan console would produce an error.

October 2022

Bug fixes

October 5, 2022

  • Performance and stability improvements.
  • Fixed a rare issue where the CrashPlan console could fail to start a web restore job.

August 2022

Enhancements and updates

August 31, 2022

  • Greatly improved performance when exporting a large list of devices to a CSV file.
  • Performance and stability improvements.
  • Security updates.

Bug fixes

August 31, 2022

Fixed issues where:

  • Using the replace device wizard for a Windows device with a USMT profile backup could fail with the message "Unknown error has occurred."
  • Some administrators could not restore files from the CrashPlan console.
  • In rare cases, files could not be restored from a device that was deactivated and then later reactivated.
  • Some administrators could not view the list of active organizations.
  • In rare cases, navigating to Administration > Environment > Devices could redirect an administrator to the CrashPlan console sign-in screen.

August 15, 2022

Fixed an issue where the list of legal hold matters or custodians did not sort consistently upon clicking a column header. Now matters and custodians are shown in descending chronological order without any additional sorting available.   

August 2, 2022

  • Improved performance for devices with intermittent network connections attempting to download an upgrade to the latest CrashPlan app version.
  • Fixed an issue where changes to CrashPlan console settings were not saved under certain circumstances.

July 2022

Enhancements and updates

July 20, 2022

July 7, 2022

  • Added a Resource ID field to the Audit Log filter to search for events related to a specific resource's ID. Resources whose IDs you can search for include:  
    • Affected user
    • Alert
    • Alert rule
    • Archive source compute GUID
    • Case
    • Client
    • Federation
    • Identity provider
    • Provisioner
    • User
    • Watchlist

Bug fixes

July 20, 2022

  • Greatly improved performance when exporting a large list of users to a CSV file.
  • Fixed a very rare issue where archive maintenance did not complete, which caused back up and restore to be unavailable.
  • Fixed an issue where using the replace device wizard for a Windows device with a USMT profile backup could fail with the message "Unknown error has occurred."

Known issues

July 20, 2022

  • For devices backing up to new storage destinations as part of recent changes to CrashPlan cloud infrastructure: when performing a zip file restore from the CrashPlan console, selecting files from multiple backup sets only restores the files in the default backup set. To restore from multiple backup sets, select a specific backup set from the restore dialog, then select the files to restore from that backup set. Repeat this process for each backup set.

June 2022

Enhancements and updates

June 22, 2022

  • Performance and stability improvements.
  • Security updates.
  • Removed support for Windows 10 version 2004 and Windows 10 version 1909. Devices using these versions will no longer upgrade to newer versions of the CrashPlan app.

Bug fixes

June 22, 2022

  • Fixed an issue where the Windows CrashPlan app did not upgrade to the newest version in some Amazon WorkSpaces instances.
  • Fixed a rare issue where searching from the Restore files screen in the CrashPlan app did not return any results. 

May 2022

Enhancements and updates

May 18, 2022

  • Added the ability to grant API client write access to the Org endpoint. Write access enables the API client to perform actions such as blocking, unblocking, deactivating, and reactivating an organization.  
  • Deprecated outdated APIs to improve security and enforce the principle of least privilege. If you have CrashPlan API scripts that use the deprecated APIs, update them to use the new APIs before the end-of-life date one year from deprecation. For more information about the API deprecations, see CrashPlan API release notes:
    • Deprecated UserBlockUserDeactivationUserRole, and UserMoveProcess APIs.  
    • Deprecated OrgOrgBlock, and OrgDeactivation APIs.  

May 2, 2022

  • For users who sign in to the US2 cloud, updated the CrashPlan console sign-in screen with the CrashPlan Cloud logo and added links to sign in to other CrashPlan products.  

Bug fixes

May 18, 2022

  • Performance and stability improvements.
  • Fixed an issue where a legal hold preservation policy with no file selection defined did not collect files as expected in some situations (though files were still available via the backup archive). Now, the preservation policy collects files according to the backup file selection of the custodian's organization if no file selection is defined.
  • On Macs, fixed an issue where files could not be restored to the "original location" if the source backup device and target restore device had different processor types. Now, restoring to the original location between devices with M1 and Intel processors works as expected. 
  • Fixed a rare issue where attempting to restore files from the CrashPlan console could fail with the message "Status: Error calculating totals. Try it again."
  • Fixed a rare issue where users could not sign in to the CrashPlan app via Shibboleth single sign-on (SSO).
  • Using the CrashPlan API to add backup exclusions for Windows devices now automatically converts backslashes (\) in file paths to forward slashes (/). This fixes an issue where some exclusions were not applied properly.
  • For environments using single sign-on (SSO) authentication, fixed a rare issue where the CrashPlan app could repeatedly open prompts in a web browser to sign in to SSO. 

April 2022

Enhancements and updates

April 25, 2022

March 2022

Enhancements and updates

March 16, 2022

  • Security updates. 
  • Devices using unsupported macOS 10.14 Mojave will not upgrade to newer versions of the CrashPlan app. 

Bug fixes

March 30, 2022

  • Fixed an issue where syncing new information from an on-premises authority server to the CrashPlan cloud could take up to 24 hours. This could cause delays registering new devices and restoring files. 
  • Fixed several issues for devices backing up to new storage destinations as part of recent changes to CrashPlan cloud infrastructure. 
  • Security updates.

March 16, 2022

  • On the Administration > Environment > Devices > Backup Alerts screen, fixed an issue where clicking a column heading to sort results did not work correctly. 
  • Fixed a very rare issue where moving a user to a different organization could cause backup archives in cold storage for that user to use the retention period of the original organization. Now, archives in cold storage correctly use the retention period of the user's current organization. 
  • Fixed a rare issue where a deployment policy could redirect user devices to the wrong CrashPlan URL, which caused device registration to fail.
  • Fixed an issue where removing permissions from an API client did not properly save the new permissions. 
  • Performance and stability improvements.

February 2022

Enhancements and updates

February 16, 2022

  • A new purge.path command in the CrashPlan console command line interface (CLI) enables you to remove specific files and paths from a backup archive. Removals are tracked in Audit Log with the event type Path purged
  • In the CrashPlan API, removed the lastLoginDate parameter from the User resource.

February 2, 2022

Bug fixes

February 16, 2022

  • Performance and stability improvements.
  • Fixed an issue where the CrashPlan app replace device wizard could fail to transfer settings to the new device. 
  • Fixed a rare issue where trying to view a user's details or get files from a legal hold in the CrashPlan console resulted in an error. 
  • Fixed an issue where using an API client to retrieve device information resulted in an unexpected 403 error in some situations.

January 2022

Enhancements and updates

January 26, 2022

  • Updated the Log4j library from version 2.15.0 to version 2.17.1 to further mitigate CVE-2021-45105CVE-2021-44832, and CVE- 2021-45046.
  • To improve security and enforce the principle of least privilege, CrashPlan announces deprecation of outdated API features. If you have CrashPlan API scripts that use the deprecated items, update them to use the new methods before the end-of-life date one year from deprecation. For more information about these API deprecations, see CrashPlan API release notes:
    • Users on CrashPlan product plans can no longer use the CrashPlan Developer Portal for their API integrations.
    • Basic authentication is deprecated for authentication of APIs in the CrashPlan Developer Portal, and is replaced by API clients.
    • Inconsistent CrashPlan API URL paths are deprecated, and are replaced by simplified paths to provide consistency across all APIs. 
    • The v3_user_token scheme is deprecated, and is replaced by the Bearer scheme. 
    • The /c42api/v3/auth/jwt  endpoint is deprecated as a method for obtaining an OAuth token, and is replaced by API clients. 
    • APIs that do not support API clients are deprecated.  
  • Removed the www-authenticate header from the CrashPlan API. As a result, making an API call with basic authentication is no longer supported in a web browser (for example to download a CSV file). To make API calls, use programming, or tools like Postman or cURL. Also as a result of this change, basic authentication of CrashPlan APIs is no longer supported in PowerShell unless you set a request header for authentication.  

January 20, 2022

Bug fixes

January 27, 2022

  • Fixed an issue introduced with the CrashPlan cloud release on January 26th where some users were temporarily unable to back up or restore files. 

January 26, 2022

  • Performance and stability improvements.
  • Un-offering a backup destination no longer removes legal hold archives on that destination.
  • Fixed an issue where the CrashPlan console only displayed the first page of legal hold matters.

Previous release notes

For release notes prior to January 2022, see Previous version release notes.

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