Overview
CrashPlan supports the CrashPlan app running on computers whose operating systems are supported by their vendors. CrashPlan does not support its software on computers running pre-release or beta operating systems, or on an operating system that is no longer supported by its vendor, including operating systems past the end of vendor support receiving patches through an extended security update program.
We aim to support new operating system versions within 30 days of their release into general availability.
Supported operating systems
Support policies for operating systems
Linux
Red Hat Enterprise Linux
The CrashPlan app can be used on computers running the Red Hat Enterprise Linux operating system. The CrashPlan app is supported on Red Hat Enterprise Linux until the end of Red Hat's lifecycle for major versions. Each minor version will be supported until the next minor version is released. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.
Ubuntu
The CrashPlan app can be used on computers running the Ubuntu operating system. The CrashPlan app is supported on Ubuntu until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.
Mac
The CrashPlan app can be used on computers running Mac operating systems. The CrashPlan app is supported on macOS until Apple no longer supports the operating system. Apple does not adhere to an official support lifecycle cadence. See Apple's macOS Support page for information on support for its operating systems.
Windows
The CrashPlan app can be used on computers running the Windows operating system. The CrashPlan app is supported on Windows until the end of the Enterprise and Education Editions support lifecycle. The lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet.
Retirement of operating systems
When an operating system is no longer supported by its vendor, it is no longer supported by CrashPlan, and is shown in the list of previously supported operating systems for CrashPlan and CrashPlan for Small Business. CrashPlan no longer supports, guarantees operation of, or promises assistance with CrashPlan products running on these operating systems.
CrashPlan app upgrades may be blocked on unsupported operating systems
If your computer runs an older version of an operating system that is no longer supported by CrashPlan, CrashPlan may block upgrade of the CrashPlan app on the computer. To permit upgrade to the most recent CrashPlan app, update the operating system on the computer to a supported version:
Frequently asked questions
What can I do to continue using future releases of the CrashPlan app?
To continue receiving software updates and support for future releases of CrashPlan software, you must upgrade your operating system to a supported version.
As an administrator, what can I do to ensure that my environment continues to function and that my users continue to be protected?
To continue receiving software updates and support for future releases of CrashPlan software, you must upgrade the operating systems of computers in your CrashPlan environment to a supported version.
If you have any questions, contact our technical support team.
Updates to this document
This document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of CrashPlan as of the date it was posted. CrashPlan may change or update this policy at any time, without notice. CrashPlan cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. CrashPlan makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.
External resources
Linux
Red Hat Enterprise Linux
- Red Hat: Red Hat Enterprise Linux Life Cycle
- Wikipedia: Red Hat Enterprise Linux version history and timeline
Ubuntu
- Ubuntu: The Ubuntu lifecycle and release cadence
- Ubuntu wiki: Releases
- Wikipedia: Ubuntu version history
Mac
- Apple: macOS support
- Wikipedia: macOS release history