Overview
This page lists the new features, fixes, and enhancements released to CrashPlan for Small Business.
Updates affect the following components:
- CrashPlan for Small Business administration console
- CrashPlan app
- CrashPlan PRO Online (our cloud storage destination)
Click a month below to expand or collapse the details.
December 2020
Features
Improved CrashPlan console navigation
December 8, 2020
The redesigned CrashPlan console navigation menu now appears across the top of the screen, instead of on the left.
Benefits of this update include:
- Enhanced usability and organization
- A more compact design increases the usable viewing area for all CrashPlan console screens
Enhancements and updates
December 16, 2020
- Security updates.
- Updates to translations.
Bug fixes
December 16, 2020
- Performance and stability improvements.
- Fixed a display issue where a very long backup exclusion could cause the Regular expression checkbox and Add + button to be hidden.
November 2020
Bug fixes
November 19, 2020
- Improves CrashPlan console responsiveness when multiple device settings updates are being pushed to user devices.
- Fixed a rare issue where CrashPlan console search results could incorrectly show 0 results for a search term with at least one match.
- Apostrophes in users' names are now consistently formatted as single quotes ('). This fixed an issue where it was possible for the first and last name fields to use an apostrophe or "smart quote" while the email address used a single quote. This could cause inconsistent search results.
October 2020
Features
Confirm macOS full disk access status
October 19, 2020
Apple privacy restrictions require that you grant CrashPlan full disk access on user devices to enable backup activity for all files on the device. To help identify if devices have the required permissions, we've introduced a way to confirm the full disk access status on a device:
- In the CrashPlan app, enter the CrashPlan command
fullDiskAccess.
Enhancements and updates
October 21, 2020
- Devices using unsupported Windows 10 build 1709 will not upgrade to newer versions of the CrashPlan app. To upgrade, devices must run a supported Windows version (currently build 1803 or later).
- Security updates.
Bug fixes
October 21, 2020
- Performance and stability improvements.
- Fixed an issue with the email invitation for new users to register in CrashPlan for Small Business where attempting to complete the registration form could result in the error message invite_error_SYSTEM.
- Fixed an issue where older versions of a file were not visible in the Restore files view under certain circumstances. (Older versions were still available to restore via direct search, just not by navigating to the file via the parent directory.)
- Fixed an issue where the CrashPlan console search did not return results for users with apostrophes in their email addresses.
CrashPlan app version 8.5.0
Features
macOS full disk access notification
The CrashPlan app now checks to ensure it has the necessary permissions to monitor and back up all files on Mac devices. If CrashPlan for Small Business does not have the required permissions, a message appears explaining that full disk access is required to ensure all files are backed up.
Bug fixes
General
- Performance and stability improvements.
- Fixed an issue in which devices could not connect to the CrashPlan cloud through a proxy server if an IPv6 address was configured for device connections.
- Fixed an issue where devices configured to use a proxy could take an unexpectedly long time to authenticate.
- Fixed an issue on Linux devices where the
getlogscommand did not bundle the ui.log file into the compressed log archive. - Fixed an application compatibility issue between the CrashPlan app and certain VOIP applications.
Backup and restore
- Fixed an issue where the Restore files view did not include the file size for deleted files.
- Fixed an issue where restoring a symlink to the original location did not properly restore the file if another version of the symlink already existed there.
Enhancements and updates
- Added support for the following operating systems:
- Windows 10 20H2
- RHEL 7.9
September 2020
Enhancements and updates
September 23, 2020
- Removed the Last Signed In date from the User Details screen and
lastLoginDatefield from the CSV export. - Security updates.
Bug fixes
September 23, 2020
- Performance and stability improvements.
- On Mac devices, fixed a rare issue in which adding
/Volumesto the list of backup exclusions could cause an error when trying to change the backup file selection or select files to restore. - Fixed an issue in which a user with an apostrophe in their email address could not be created or edited under certain circumstances.
August 2020
Enhancements and updates
August 19, 2020
- Standardized formatting and style for numerous emails sent from CrashPlan.
Bug fixes
August 19, 2020
- Performance and stability improvements.
- Fixed an issue in which settings changed in the CrashPlan console could take an unexpectedly long time to apply to a single user with many devices.
- Fixed an issue where some users were unable to log in to the CrashPlan for Small Business mobile app.
July 2020
Enhancements and updates
July 22, 2020
- Security updates.
- Devices using unsupported Red Hat Enterprise Linux (RHEL) 7.5 will not upgrade to newer versions of the CrashPlan app. To upgrade, devices must run a supported Linux version.
Bug fixes
July 22, 2020
- Performance and stability improvements.
- In the CrashPlan console:
- Fixed an issue that could cause an error message to occur while scrolling through a list of devices.
- Fixed an issue in which clicking Save in the Backup Default Settings screen did not close the window under certain circumstances.
CrashPlan app version 8.2.0
July 15, 2020
Features
Application, file paths, and service name changes to "CrashPlan"
CrashPlan app version 8.2.0 changes some instances to "CrashPlan" in the name of the application, service, and related file paths. See app version 8.2.0 changes to application and service names for CrashPlan for Small Business for the complete list of changes.
If your CrashPlan for Small Business environment uses any of the following, you may need to update your configurations to ensure compatibility with CrashPlan app version 8.2.0 and later:
- Firewall rules, if based on the CrashPlanService name. (Firewall rules based on IP addresses are not affected.)
- Exceptions for antivirus, malware, or other security monitoring tools.
More optimizations to reduce CPU usage
Building on improvements introduced in CrashPlan app version 8.0.0, version 8.2.0 continues to reduce CPU usage and to optimize resource consumption on Windows, Mac, and Linux devices. Specific enhancements include:
- Improved application of existing limit settings and better management of CPU resources.
- Fixed an issue in which the CrashPlan app could use unexpectedly high amounts of CPU if no files are selected for backup.
Other enhancements and updates
- Security updates.
- Adds support for Ubuntu 20.04 on Linux devices.
- On Linux devices, the CrashPlan app no longer adds an icon to the desktop.
- The CrashPlan app now uses port 4287 as the default connection port instead of port 443.
Bug fixes
General
- Performance and stability improvements.
- Improvements to logging.
- Fixed an issue in which changing the deleted files setting to Never did not save properly in some cases.
User interface and display
- Improved messaging in the CrashPlan app when a connection to the CrashPlan for Small Business cloud is unavailable. Previously, a dropped connection could result in a misleading message stating, "The destination doesn't recognize your device." Now, the message more correctly states, "Unable to connect" with an option to retry.
Installation
- Fixed a rare issue in which some devices experienced an unexpected delay before automatically upgrading to a new CrashPlan app version.
- Fixed an issue introduced in CrashPlan app version 8.0 which prevented users from signing in on devices running Windows 7.
- Fixed a rare issue introduced in CrashPlan app version 8.0 in which some users received an "Unknown error" message while attempting to sign in to the CrashPlan app.
Known issues
- In some circumstances, users may be prompted to sign in to the app the next time they open it after upgrading to CrashPlan app version 8.2.0. Background processes for backup continue without interruption; sign-in is only required to view the user interface.
- On Mac devices, since the application name changed from CrashPlan to CrashPlan, if you pinned the CrashPlan app in the Dock, you must manually remove the old icon and re-pin the new one.
- The CrashPlan app does not launch on devices running Red Hat Enterprise Linux (RHEL) version 7 when installed with user permissions (instead of root). To launch the CrashPlan app, you must either:
- Perform the installation as an elevated user, or
- Manually change the file permissions of /home/<user>/crashplan/electron/chrome-sandbox to be owned by root and to allow read, write, and execute access (4755). For example:
sudo chown root:root /home/<user>/crashplan/electron/chrome-sandbox sudo chmod 4755 /home/<user>/crashplan/electron/chrome-sandbox
June 2020
Enhancements and updates
June 17, 2020
- Security updates.
- When performing a web restore and selecting a previous file version to restore:
- Deleted versions are now more clearly labeled as "Deleted" and cannot be selected to restore.
- Timestamps for each version are now presented in Coordinated Universal Time (UTC).
Bug fixes
June 17, 2020
- Performance and stability improvements.
- Fixed an issue in which sort arrow icons incorrectly appeared in the column headings of the Last Backup Activity and Stored columns in the Devices list. These columns are not sortable.
- Fixed a rare intermittent issue in which storage statistics and graphs could incorrectly report 0 MB backed up. This was a display issue only; backup archive integrity was not affected.
- Improvements to logging.
May 2020
Enhancements and updates
May 20, 2020
- Security updates.
- In the CrashPlan console, non-administrator users now have permission to view restore history only for restores they performed. Restores performed by administrators are no longer visible to non-administrators.
May 7, 2020
- Security updates.
Bug fixes
May 20, 2020
- Performance and stability improvements.
- Fixed an issue in which authentication could not be enabled for users with passwords containing certain non-alphanumeric characters.
- Fixed an issue in which attempting to reactivate a device resulted in an unexpected error message under certain circumstances.
- Fixed an issue where users who have had admin rights revoked continued to receive admin emails for their organization.
April 2020
CrashPlan app
version 8.0.0
Features
- Reduced CPU use during device startup.
- CPU limits now apply to several CrashPlan operating system-level processes that were not limited before.
- Improved memory management.
Other enhancements and updates
- Updates branding to "CrashPlan" in numerous places, including desktop icons and the menu bar.
- In the Replace Device wizard, hidden files are now shown by default when browsing files to restore. This helps increase visibility of important hidden configuration files that you may want to restore to the new device.
- When selecting a previous file version to restore, deleted versions are now more clearly labeled as "Deleted" and cannot be selected to restore.
- The
getlogsautomatically bundles the ui.log file into the compressed log archive. Previously, the UI log needed to be collected separately. - Security updates.
Bug fixes
- Performance and stability improvements.
- Improvements to logging.
- Fixed an issue in which enabling PulseVPN's Lockdown feature could cause the CrashPlan app to use an unexpectedly high percentage of CPU resources.
- Fixed an intermittent issue in which using the device wizard could result in the CrashPlan app displaying the message "Unable to connect to the background service."
- The
versiononly returns the version and build number of the CrashPlan app. Previously, it also included a timestamp that was not related to the current version.
Enhancements and updates
April 13, 2020
- Security updates.
- Performance and stability improvements.
Bug fixes
- Improved error messaging if you only enter one character in the administration console search box.
- Improved logging for a rare circumstance in which the CrashPlan app is unable to connect to the CrashPlan cloud.
- Fixed an issue on the administration console sign-in page in which translations for some non-English languages did not display properly.
March 2020
Enhancements and updates
March 19, 2020
- Security updates.
- Updates to search behavior in the administration console:
- When entering a search term, auto-complete suggestions now only appear after at least four characters are entered.
- Searching for a partial term now only returns results that begin with those characters. Previously, search results included matches that contained the characters anywhere (not just at the beginning).
Bug fixes
- Performance and stability improvements.
- Fixed an issue in which attempting to search for a GUID in the administration console returned an error.
- Fixed a rare display issue in which the web restore date picker could continue to appear at the bottom of the administration console after navigating to a different page.
- Fixed an issue in which restoring files from the administration console could fail if you selected a folder to restore and then deselected sub-folders within the selected folder.
February 2020
Enhancements and updates
February 19, 2020
- Security updates.
- Performance and stability improvements.
- On the Details screen and in the list of active devices, Destination Status is now labeled Authority Connection. This is a label change only. The status continues to indicate if the device is connected to the CrashPlan cloud.
Devices will be automatically upgraded to CrashPlan version 7.7.0 over several days, beginning February 11, 2020.
CrashPlan app
Version 7.7.0
Updates and bug fixes
- Devices using unsupported Windows 10 versions (builds 1507, 1511, and 1703) will not upgrade to newer versions of the CrashPlan app. To upgrade, Windows 10 devices must run versions.
- Performance and stability improvements to backup processes.
- Security updates.
- Improvements to logging.
- Moved temporary files used by the CrashPlan app on Windows devices from the C:\Windows\TEMP directory to the AppData/CrashPlan/conf/tmp directory. This fixes an issue in which could cause other security software on the device to block access to the temporary files the CrashPlan app needs to run.
- If the CrashPlan app is configured to enable automatic proxy connections, proxy auto-config (PAC) settings defined by the device's operating system are now correctly detected and applied to CrashPlan app connections. Previously, administrators needed to manually specify location of the PAC file in the CrashPlan administration console.
- Fixed several issues on the Restore screen:
- Cancelling an in-progress search did not immediately cancel the search. If you then entered a different search term right away, this could cause the first set of search results to appear instead of the new search results.
- Searching for a term with over 10,000 matches now correctly returns the first 10,000 results. Previously, no results were returned if there were over 10,000 matches.
- Improves display of the file path breadcrumbs when there are two consecutive folders with very long names.
- Fixed an issue on Linux devices in which installing the CrashPlan app as root could fail silently. Now, there is a clear error message which:
- Explains the installation failed because running as root is not supported.
- Recommends launching the app as a non-root user instead.
- Updated the Linux install script to also specify the location of the UI log file (which exists in a different location than the service log files).
- Removed an outdated readme file from the Linux installer.
- The CrashPlan app for Windows devices now includes the Microsoft Visual C++ 2019 Redistributable.
January 2020
Enhancements and updates
January 29, 2020
- Performance and stability improvements.
- Fixed a web restore issue: filenames containing apostrophes now properly appear in search results. Previously, searching for a filename containing an apostrophe could return no results even if the file was backed up and available to restore.
- Fixed a minor display issue on backup status reports.
- Improvements to logging.
- Fixed: authentication can now be enabled if a user's password contains special characters.
- Fixed an intermittent display issue which could cause page styles to render incorrectly when navigating between specific screens in the administration console.
- Fixed: the action menu to block or unblock a user now immediately updates the status icon next to that user. Previously, even though the blocking or unblocking succeeded, refreshing the page was required to see the current status for the user.
- Updates to translations.
- Devices using unsupported Windows 10 versions (builds 1507, 1511, and 1703) will not upgrade to newer versions of the CrashPlan app. To upgrade, Windows 10 devices must run versions.
Previous release notes
For release notes prior to 2020, see for Small Business 2019 release notes.