CrashPlan for Small Business 2021 release notes

Overview

This page lists the new features, fixes, and enhancements released to CrashPlan for Small Business in 2021.

Updates affect the following components:

• CrashPlan console for CrashPlan for Small Business
• CrashPlan app 
• CrashPlan PRO Online (our cloud storage destination)

For the most recent updates, see  for Small Business release notes.

December 2021

CrashPlan app version 8.8.1, build 36

December 20, 2021

• Updated the Log4j library from version 2.15 to version 2.16. This provides additional mitigation against  2021-44228 and also mitigates 

CrashPlan console updates

December 16, 2021

• Updated the Log4j library to version 2.15.0 to mitigate security vulnerability  2021-44228. 
• Performance and stability improvements.
• Updates to translations.  

CrashPlan app version 8.8.1, build 33

December 14, 2021

• Updated the Log4j library to version 2.15.0 to mitigate security vulnerability  2021-44228. 
• Fixed a rare issue where some Windows devices did not successfully upgrade to CrashPlan app version 8.8.0.

November 2021

CrashPlan console updates

November 17, 2021

• Security updates.
• Performance and stability improvements.
• Fixed an issue introduced on November 16th where the CrashPlan app version 8.8.0 installer for Macs was not visible on the App Downloads page in the CrashPlan console.
• Fixed an issue where the CrashPlan console did not correctly report backup statistics for some devices.
• Fixed an issue where local backup destinations were not visible in the CrashPlan console.
• Fixed a rare issue where some text in the CrashPlan console could display unformatted HTML if a language other than English (United States) was selected. 

CrashPlan app version 8.8.0

CrashPlan app version 8.8.0 is no longer available. It was replaced by version 8.8.1, which contains all of the 8.8.0 updates below, plus one additional Windows upgrade bug fix.

November 16, 2021

• Updated the CrashPlan app version retention and backup policy settings to match the CrashPlan console changes implemented on October 20th:
  • The minimum  frequency and version retention setting is 30 minutes.
  • file retention is limited to 90 days.
  • These changes also fixed an issue introduced on October 20th where settings were not saved if changed to a value not allowed in the CrashPlan console. See our  2021 Product Changes FAQs for more details.
• On Linux devices, added present and away CPU settings to the  Preferences > Usage tab. Previously, Linux CPU settings could only be set in the CrashPlan console.
• Fixed an issue where changes to the proxy auto-config (PAC) file were not applied to the CrashPlan app under certain circumstances. 
• Fixed an issue where Apple M1 devices did not stop backing up when the remaining battery fell below the  when battery reaches percentage setting.
• General performance and stability improvements.
• Security updates to mitigate 
• Known issue: On Mac devices, upgrading to CrashPlan app version 8.8 may cause the macOS dock to restart.

October 2021

October 20, 2021

Important changes to version retention and backup policies:

• The minimum  frequency and version retention setting is 30 minutes.
• file retention is limited to 90 days.
• exclusions to prevent backups of additional temporary and system files. 

The new version retention and deleted file settings are reflected in the CrashPlan console now, and will be removed as options from the CrashPlan app in an upcoming release. See our  asked questions (FAQ) for more details.

Other CrashPlan console updates

• Security updates.
• Performance and stability improvements.
• Improved support for email addresses with international characters.
• Fixed an issue where password reset links were invalid under specific circumstances.
• Fixed an issue where  a new user from the CrashPlan console could display an "unknown error" message.

Known issues

• frequency and versioning settings in the CrashPlan app are not saved if you change them to a value not allowed in the CrashPlan console (such as backing up more frequently than every 30 minutes or retaining deleted files for longer than 90 days).  

September 2021

CrashPlan console updates

September 22, 2021

• Devices using unsupported Windows 10 builds 1809 and 1903 are blocked from upgrading to newer versions of the CrashPlan app.
• Improved on-screen setup instructions for  two-factor authentication for local users.

CrashPlan app version 8.7.1

September 7, 2021

• CrashPlan app cache files are now excluded from backup.
• Improvements to CrashPlan app proxy support.

August 2021

CrashPlan console updates

August 18, 2021

• Performance and stability improvements.
• Devices using unsupported Windows 10 builds 1803 and 1809 and Ubuntu 16.04 will not upgrade to newer versions of the CrashPlan app.
• Fixed an issue where the CrashPlan console did not support some international characters in username email addresses.

August 6, 2021

• To ensure the security and integrity of the CrashPlan for Small Business cloud, CrashPlan implemented networking updates that changed the server address URL www.crashplanpro.com to console.us2.crashplanpro.com. 
  • The previous URL automatically redirects to the new URL, and all bookmarks, settings, and scripts that use the previous URL continue to work without intervention on your part.
  • We recommend that you change the old URL to the new URL in your CrashPlan for Small Buisiness environment to ensure uninterrupted service going forward. For more information, see  to server URLs. 

CrashPlan app version 8.7.0

August 4, 2021

• Security updates. 
• The java mx  to change memory allocation now includes a 30-minute delay before taking effect. To apply the new setting immediately, append the restart command. For example: java mx 2048, restart 
• Performance and stability improvements.
• On Mac devices, fixed an issue introduced in CrashPlan app version 8.6.0 where the CrashPlan menu bar icon did not automatically appear after the CrashPlan app upgrade.
• Fixed an issue where CrashPlan app logs could incorrectly report devices on Windows 10 build 1909 as being on build 1903.
• Fixed an issue where new device registrations could get stuck on the sign-in screen under certain circumstances. 
• Fixed an issue on Linux devices where "present" and "away" bandwidth settings were not applied properly.
• Fixed an issue where adding exclusions to the backup file selection did not remove the newly excluded files from existing backups under certain circumstances.
• Fixed an issue where files could be backed up outside the specified backup window under certain circumstances.
• Fixed an issue introduced in CrashPlan app version 8.6.0 where the name of the default backup set on a new device was blank. Now, the default backup set for new devices once again uses the device name (for example, "Clyde's Laptop Backup Set").
• Fixed a very rare issue where archive maintenance for local backup archives did not complete under certain circumstances.

July 2021

CrashPlan console updates

July 21, 2021

• The CrashPlan console sign-in screen now requests both the password and two-factor code in the same step.
• Performance and stability improvements.

June 16, 2021

• Security updates.
• Performance and stability improvements.
• Fixed an issue where backup exclusions were not applied properly under certain circumstances.
• Fixed an issue where changing a username in the CrashPlan console unnecessarily prompted users to also update their password under certain circumstances.

CrashPlan app version 8.6.1

June 2, 2021

• Fixed an issue where the CrashPlan app could stop backing up under certain circumstances and indefinitely display one of the following messages: "Synchronizing," "Waiting for connection," or "Unable to connect."

May 2021

CrashPlan console updates

May 25, 2021

• Performance and stability improvements.

April 2021

CrashPlan console updates

April 21, 2021

• Performance and stability improvements.
• Improved error messaging when minimum password requirements aren't met for new user registrations.

March 2021

CrashPlan console updates

March 17, 2021

• Performance and stability improvements.
• Fixed an issue on Windows devices where restoring a very large PDF file could result in duplicate files being restored.
• Fixed an issue where some users with special characters or accent marks in their usernames were unable to sign in.
• Fixed a rare issue where password resets could fail if the new password contained certain combinations of special characters.

CrashPlan app version 8.6.0

March 15, 2021

• Security updates. 
• Performance and stability improvements.
• Double-clicking the CrashPlan logo in the upper left now offers an additional way to open the  commands window. Previously, CrashPlan commands were only accessible via a keyboard shortcut. 
• Improvements to  the CrashPlan app detects when a user is present or away, including: 
  • Added support for Linux devices. (Previously, Linux devices always used the "away" setting.)
  • Added detection to check if media is playing, including streaming video in web browsers and video conference applications. This helps determine if you are present but not using the mouse or keyboard, which keeps the CrashPlan app from switching to the "away" setting and potentially using more CPU resources.
• Fixed an issue where some Mac devices running macOS Big Sur incorrectly reported the operating system version as 10.16 instead of 11.0.
• Fixed an issue for Macs with the Apple Silicon M1 chip which could cause the CrashPlan app to use more RAM than necessary.
• Fixed an issue where older versions of a file were not visible in the Restore files view under certain circumstances. (Older versions were still available to restore via direct search, just not by selecting a specific date and navigating to the file via the parent directory.)
• When restoring a large number of files, files now start restoring more quickly than before.
• On Windows devices, fixed two rare issues for files with alternate data streams (ADS):
  • Previously, restoring a file with multiple ADS files could cause the restored file to report an incorrect file modification date. Now, the date is correct. 
  • CrashPlan app version 8.5 introduced an issue where some ADS files were not restored in certain circumstances. Now, all ADS files are restored properly.

February 2021

CrashPlan console updates

February 17, 2021

• Security updates.
• Performance and stability improvements.
• Devices using unsupported macOS 10.13 High Sierra will not upgrade to newer versions of the CrashPlan app.
• Updated the on-screen setup instructions for  authentication to more clearly list additional options for generating the Time-based One-Time Password (TOTP) than only the Google Authenticator mobile app. 

January 2021

CrashPlan console updates

January 20, 2021

• The CrashPlan console now displays a message when updates to device settings are in progress. This information provides visibility to administrators to confirm updates are processing, which reduces the chance of inadvertently submitting duplicate changes. 
• Security updates.
• Performance and stability improvements.
• Fixed an issue where the Device details screen in the CrashPlan console could display the wrong CrashPlan app version.
• In the CrashPlan console, fixed an issue where previously-entered search terms could unexpectedly re-appear in the search box under certain circumstances. 

Previous release notes

For release notes prior to 2021, see  for Small Business 2020 release notes.