Overview
Sign in to the CrashPlan app to start backups if you're a new user or continue backups if you already have a user account.
Sign in to CrashPlan
Use the Sign in to CrashPlan screen to sign in if your user account has already been created.
| Item | Description | |
|---|---|---|
| a | Username |
Enter your CrashPlan username. CrashPlan cloud usernames must be valid email addresses. If your company uses single sign-on (SSO) or LDAP, your CrashPlan username matches your SSO or LDAP username. Typically, this is the same username that you use to sign in to your computer. |
| b | Server Address |
Enter the address of the CrashPlan server. |
| c | Continue | Click to continue to the password prompt. Next, enter your password to sign in to your user account. |
| d | Sign up for an account | Switch to the screen to create a new user account if you don't already have one. |
Create a new account
Use the Create a New Account screen to create a new CrashPlan user account if you don't already have one.
This screen may look a little different
Your CrashPlan administrator may have customized this screen for your organization.
| Item | Description | |
|---|---|---|
| a | Username |
Create a username using the format provided by your CrashPlan administrator. CrashPlan cloud usernames must be valid email addresses. If your company uses single sign-on (SSO) or LDAP, your username must match your SSO or LDAP username. Typically, this is the same username that you use to log in to your computer. |
| b | Registration Key | Enter the registration key for your organization as provided by your CrashPlan administrator. |
| c | Server Address | Enter the address of the CrashPlan server. |
| d | Sign Up | Click to continue to the password prompt. Next, enter your password to sign in to your user account. |
| e | Sign in with an existing account | Switch to the sign-in screen if you already have a CrashPlan account. |
Server address
To sign in to the CrashPlan app, you need to know the server address that you are attempting to connect to. If you don't know your CrashPlan server address, contact your CrashPlan administrator.
Following are common server addresses in the CrashPlan cloud:
- US1:
clients.us1.crashplan.com - US2:
clients.us2.crashplan.com - EU5:
clients.eu5.cpg.crashplan.com
If you receive a connection error when you attempt to sign in, test your network connection to diagnose the problem.